Concierge 4

Job Description

Job Description

We are looking for an experienced and service-oriented Concierge 4 to support daily front desk operations in McLean, Virginia. This is a Contract position with an initial two-month term and the possibility of extension based on business needs. The ideal candidate brings a strong sense of accountability, remains attentive at the reception area throughout the day, and creates a welcoming experience for employees and visitors through attentive, high-touch service. Success in this role requires excellent communication, confidence with workplace technology, and a proactive approach to maintaining security and guest flow.

Responsibilities:
• Welcome visitors, provide a positive first impression, and manage front desk coverage consistently throughout the workday.
• Verify each guest’s physical government-issued photo identification during check-in and clearly communicate that digital copies cannot be accepted.
• Issue visitor badges and instruct guests to keep them visible while on site to support workplace security and an organized office environment.
• Coordinate with hosts to ensure visitors are met promptly and escorted appropriately during their time in the office.
• Support a smooth departure process by reminding guests to check out and return badges before leaving the building.
• Use computer-based tools such as Google Workspace and Slack to handle communication, scheduling, and day-to-day administrative tasks.
• Deliver attentive, white-glove service by answering questions, assisting with visitor needs, and helping guests navigate the surrounding area when appropriate.
• Maintain readiness for standard weekday hours and participate in a rotating schedule for occasional after-hours events twice per month.
• Assist with general reception and clerical support, including document handling, light administrative tasks, and other onsite office coordination as needed.• At least 5 years of experience in a concierge, receptionist, front desk, or customer-facing office support role.
• Strong customer service and interpersonal skills with an outgoing, approachable, and detail-oriented presence.
• Ability to remain stationed at the reception desk consistently and demonstrate a dependable work ethic.
• Proficiency with computers and common workplace tools, including Google applications, Slack, and Microsoft Office programs.
• Clear verbal and written communication skills with the ability to explain security and visitor procedures clearly.
• Experience handling check-in processes, identification verification, badge distribution, and other front desk security-related tasks.
• Comfortable working onsite Monday through Friday and supporting occasional evening event coverage on a rotating basis.