Account Manager, Debt Settlement

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Job Summary:

The individual selected for this position will be responsible for driving the revenue and risk performance metrics of a group (7-12) subset of critical Debt Settlement Companies (DSCs). This subset of DSCs will include our largest revenue DSCs and placement sites, which require a high degree of oversight associated with revenue and risk components. This individual is expected to have strong leadership skills that can galvanize a team to do great things, and represent the company in a strong, positive way to outside parties. At the same time, this individual will be able to influence others in a way that supports the vision of Resurgent’s desired outcomes. In addition, this individual will be asked to be the operational point of contact for key business strategies and high-profile initiatives. This individual will collaborate externally with the Association for Consumer Debt Relief (ACDR), assigned DSCs and Credit Control; and internally with DSC Strategy team in IM, with Internal Operations, IT, and other internal departments / key resources to assist in identifying areas of opportunity and provide guidance on strategy implementation feasibility. This position reports to the Sr. Director of Debt Settlement/Credit Counseling Collections.

Roles & Responsibilities:

• Responsible for representing oneself and our culture in a professional and positive manner

• Manages and mentors a network of high revenue DSCs, with a primary focus on maximizing firm scorecard performance while maintaining an effective partnership.

• Maintains a deep understanding of all compliance / legal and collection performance metrics and scorecard methodologies.

• Communicates with each assigned DSC regularly; leads back-office calls, prioritizing opportunities, assisting with root cause analysis, and reporting out to management and performance directors on issues.

• Ensures file exchanges occur timely.

• Mentors DSC specialists, by providing expertise about the DSC scorecard and performance metrics, and guidance on how to handle difficult situations with internal and external customers.

• Evaluates and enhances DSC processes for enrollment/matching of shared clients, offer evaluation, payer tracking and break/cure follow-up performance regularly and champions strategy action plans on identified areas of opportunity.

• Responsible for driving performance and leading discussions on high revenue strategies (such as Pre-Legal and High SIF) by becoming knowledgeable terms, rates, and customer mix.

• Conducts ongoing risk analysis such as payer breaks and churn of offers, then directs the audit team towards any high-risk items.

• Indirectly manages back-office support functions by managing expectations and dealing with any potential conflicts that arise with letters, operations, or IT.

• Partners with business analysts by functioning as a SME on potential offer/strategy pilots with DSCs designed to enhance recoveries, working to develop and deliver test parameters and measures of success for the pilots.

• Understands the data exchange processes and data collected by Resurgent.

• Up to a week travel MAY be required each month for site visits.

Skills & Qualifications:

• 3-5 years relevant experience, concentrated in process improvement, back office operations, and performance management roles required • Strong integrative thinking required

• Must be highly organized and adept at managing and marshaling resources

• Must be flexible to changing priorities, project scopes, and deadlines

• Highly proficient in MS Office package, including Excel, PowerPoint and Visio

• Minimum travel required

Educational Requirements:

• Bachelor’s degree required

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.