Sales Assistant

Description

GENERAL SUMMARY

Supports the Director of Sales & Marketing and Sales Team by providing administrative, marketing, and operational assistance that contributes to achieving occupancy goals. Assists with prospect management, lead generation, community events, marketing materials, move-in coordination, and maintain presentation standards throughout the community. Ensures a positive experience for prospects, residents, families, and referral partners while supporting the overall success of the sales department.

PRINCIPAL DUTIES

Essential Job Duties (Other duties may be assigned as needed.) Must be willing and able to perform the following: Provide administrative support to the Director of Sales & Marketing and Sales Team. Float throughout the community to assist with sales-related activities as needed. Conduct warm and cold lead calls to generate appointments and maintain engagement with prospective residents. Complete follow-up and appointment confirmation calls for scheduled tours and meetings. Assist with maintaining accurate inventory of available apartments and sales materials. Prepare and assemble tour packets, welcome packets, move-in packets, and other sales collateral. Collect required paperwork and documentation from prospects, residents, and families. Make copies, organize files, and maintain sales records and office supplies. Assist with lead management system data entry and maintaining accurate prospect information. Create, print, and distribute marketing flyers, promotional materials, and community announcements. Assist with planning, preparing, setting up, and supporting marketing events, networking events, and community outreach activities. Prepare outreach materials and gifts for referral partners and professional contacts. Conduct post-event follow-up including thank-you notes, phone calls, and relationship-building activities. Assist with move-in preparations, including welcome balloons and special resident welcome touches. Maintain model apartments and conduct routine walkthroughs to ensure apartments and tour paths remain show ready. Support the Welcome Committee by assisting with new resident introductions and community engagement activities. Assist with resident referral initiatives and other occupancy-building programs. Answer incoming sales calla dn greet walk-in prospects professionally. Provide exceptional customer service to residents, families, prospects, and visitors. Work collaboratively with all community departments to ensure a seamless move-in experience. Maintain confidentiality of resident and prospect information. Support the community’s mission of achieving occupancy goals while delivering exceptional customer service. Perform other duties as assigned.

QUALIFICATIONS

High school diploma or equivalent required; associate’s degree in business, Marketing, or related field preferred. One year administrative, customer service, hospitality, or sales support experience is preferred. Experience in senior living, healthcare, hospitality, or customer service is preferred. Excellent verbal and written communication skills. Strong telephone etiquette and customer service skills. Excellent organizational skills with the ability to prioritize multiple tasks. Proficient in Microsoft Office Suite and ability to learn lead management software. Ability to maintain confidentiality and professionalism. Self-motivated with strong attention to detail. Valid driver’s license and acceptable driving record. Willingness to work occasional evening, weekends, and community events as needed.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

Frequently sits, stands, and walks throughout the community. Occasionally lift and carry up to 20 pounds. Frequent use of computers, telephone, copier, and other office equipment. Occasionally bends, reaches, twists, and stoops. Works both indoors and outdoors during community events and outreach activities. #J-18808-Ljbffr Highpoint