Service Technician

Service Technician

Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

Essential functions include receiving dispatched service calls, performing preventative maintenance, troubleshooting service problems, maintaining inventory and maintenance on equipment, reviewing service orders, documenting all work performed, clearly communicating with customers and co-workers, and performing assigned general warehouse duties.

Competencies required include maintaining customer relations, strong mechanical aptitude, excellent organization and time management skills, being a self-starter, and great oral and written communication skills.

Education and experience requirements include a high school diploma or equivalent, strong mechanical background, graduate of Technical or Vocational school preferred, valid Real-ID Driver's License, ability to lift 55 lbs. or more on a regular basis, willingness and ability to drive more than 40% of the time, and wearing steel-toed shoes.

Pay from: $23/hour based on experience, education, skills, training, and certifications.

ICEE Academy - The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training. You are responsible to have a valid Real-ID for travel purposes. Details of this requirement will be discussed during the hiring process.

ICEE offers its Employees: Company Vehicle and Gas Card, Cell phone and tablet, Technical School Tuition Reimbursement Plan, Paid holidays, sick time, paid vacation, Competitive salary based on experience and qualifications, Birthday Holiday!, Medical, Dental, Vision Insurance, Employee Stock Purchase Program, Life Insurance, 401(k) Plan.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.