Veterinary Client Service Representative - Emergency

Veterinary Client Service Representative - Emergency Full Time – 4×10‑hour shifts (days TBD, weekends included), late swing/overnight Location – La Mesa, California Our 24/7 emergency and specialty hospital serves La Mesa, El Cajon, Spring Valley, and San Diego. Experience & Skills Requirements 1‑2 years of veterinary clinical/hospital experience required Veterinary Emergency or Urgent Care experience highly preferred Ability to work weekend days and late afternoon swing or overnight schedule Strong communication, organization, and problem‑solving skills Ability to thrive in a fast‑paced, high‑pressure environment while maintaining professionalism and empathy High school diploma or equivalent EzyVet experience preferred Key Role Responsibilities Client Service & Communication Greet clients and their pets with prompt professionalism and courtesy Manage a multi‑line phone system, delivering clear, compassionate, and informative communication Educate clients on treatment plans, medications, and follow‑up care Handle client concerns, questions, and feedback with professionalism and resolution‑focused service Address and de‑escalate client concerns and complaints in real time, managing high‑stress or emotionally charged situations with empathy, tact, and problem‑solving skills Escalate complex or sensitive situations appropriately while maintaining client service standards Facilitate communication between clients, veterinarians, and medical staff Patient & Administrative Support Admit and discharge patients accurately and efficiently Maintain complete and accurate medical records using the practice management system Enter and update client and patient information Process payments and financial transactions accurately Obtain required client signatures on legal and medical documents Coordinate and obtain medical records from referring or primary veterinarians Send records and communications via email, fax, or other platforms Support veterinarians and medical staff to maintain patient flow Triage client and patient needs to appropriate team members Ensure cleanliness, organization, and professionalism of front office areas Assist in maintaining consistent, high‑quality client service standards Perform other responsibilities as assigned by hospital leadership Compensation Hourly pay rate starting at $20–$25/hour (includes shift differential). Rate negotiated based on credentials and experience. Benefits Competitive pay 401(k) with employer match Mental health resources, 24/7 access to Lyra Health Paid parental leave Employer‑sponsored childcare and elder care Free continuing education courses #J-18808-Ljbffr Thrive Pet Healthcare