Conference Services Coordinator

A leading global law firm is seeking a highly organized and service-oriented Conference Services Coordinator to support conference center and meeting operations at its New York headquarters. This role is responsible for delivering exceptional client and employee experiences by coordinating meetings and events, managing conference logistics, and ensuring seamless day-to-day operations. The ideal candidate will serve as a key point of contact for internal stakeholders, visitors, and external vendors while maintaining the highest standards of professionalism, customer service, and operational excellence.

• Coordinate all aspects of meetings and events, including room reservations, catering, audiovisual requirements, seating arrangements, signage, transportation, and special accommodations to ensure successful execution.
• Provide a first-class guest experience by welcoming visitors, managing check-in procedures, escorting guests to meeting rooms, and serving as a liaison between guests and internal stakeholders.
• Monitor and support meeting activities throughout the day, proactively addressing issues, confirming event details, and ensuring all requested services are delivered accurately and on schedule.
• Deliver administrative and operational support, including document production, meeting materials preparation, courier and transportation coordination, and maintaining accurate event records and reports.
• Collaborate with conference services, reception, and audiovisual teams to ensure seamless coverage, support special projects, and contribute to continuous improvement initiatives within the workplace experience function.

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, or a related field, or an equivalent combination of education and professional experience.
• Minimum of three years of experience in conference services, event coordination, hospitality, workplace experience, or a related client-facing environment.
• Exceptional communication and interpersonal skills with a demonstrated ability to build strong relationships and provide outstanding customer service to diverse stakeholders.
• Strong organizational, multitasking, and problem-solving abilities with a keen attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to learn new technologies and systems quickly.