Senior Product Manager, Digital Software - Managed Magento

Role Description

Nexcess is seeking a Senior Product Manager - Digital Software to lead product strategy, prioritization, roadmaps, and execution across high-performance managed hosting solutions for ecommerce and web professionals, including Managed Magento, Managed Shopware, and InterWorx.

The role translates client needs, market insights, technical considerations, and business priorities into clear product direction and measurable outcomes. The Senior Product Manager will provide strategic and operational leadership, leveraging strong technical knowledge to guide product decisions and improve client and business outcomes.

The role partners closely with Engineering, Infrastructure, Design, Marketing, Sales, Client Success, Support, Finance, and executive leadership to drive alignment and advance product priorities.

Responsibilities

• Product Strategy and Ownership:
  • Develop and maintain product strategy for Managed Magento, Managed Shopware, and InterWorx.
  • Define target client segments, client needs, value propositions, positioning, and strategic product priorities.
  • Develop and maintain product roadmaps that identify strategic priorities, key investments, trade-offs, dependencies, and expected outcomes.
  • Recommend product priorities and investment decisions based on client value, business opportunity, technical feasibility, operational considerations, and available resources.
  • Lead product decisions within the role's delegated authority and recommend decisions requiring approval from product leadership or other appropriate stakeholders.
  • Guide decisions related to plan structure, service tiers, add-ons, upgrade paths, licensing, and the end-to-end client experience.
  • Maintain a clear and defensible position on product differentiation.
  • Manage product lifecycle activities, including supported software versions, end-of-life planning, deprecations, upgrade programs, and client migration paths.
• Technical Product Leadership:
  • Develop and maintain a working understanding of the technical components that influence ecommerce performance and reliability.
  • Translate technical capabilities, constraints, and requirements into clear product requirements and decisions.
  • Partner with Engineering and Infrastructure to evaluate technical feasibility, architecture considerations, capacity requirements, performance, security, reliability, and operational risk.
  • Inform product decisions regarding default configurations, resource sizing, plan limits, supported versions, and the boundaries of services included in managed offerings.
  • Communicate technical concepts clearly to clients, partners, and internal stakeholders.
  • Monitor upstream product and technology roadmaps from Adobe, Shopware, and relevant open-source projects.
  • Partner with technical teams to identify opportunities to improve product performance, reliability, scalability, and client experience.
• InterWorx Product Leadership:
  • Lead product strategy and roadmap planning for InterWorx.
  • Maintain an informed view of the hosting control panel market.
  • Evaluate and recommend investment priorities between internal platform requirements and the needs of external licensees.
  • Partner with relevant teams to support the technical evaluation, onboarding, adoption, and retention of control panel clients and partners.
  • Monitor market and client feedback to identify opportunities to improve InterWorx capabilities, positioning, and commercial performance.
• Product and Business Performance:
  • Lead product strategy and planning in support of agreed client and business outcomes.
  • Use client, market, operational, and financial data to inform recommendations.
  • Develop business cases and product investment recommendations.
  • Partner with Finance, Marketing, Sales, client Success, and other relevant stakeholders.
  • Understand the relationship between product and platform decisions and unit economics.
  • Recommend opportunities to improve product performance and business outcomes.
  • Monitor agreed product and business measures.
• New Product and Capability Development:
  • Identify and evaluate unmet client needs and potential opportunities for new products.
  • Lead client discovery, product validation, prototyping, benchmarking, and experimentation activities.
  • Develop recommendations regarding product opportunities.
  • Define and prioritize minimum viable product scope.
  • Partner with Engineering, Design, Marketing, Sales, client Success, Support, and other stakeholders throughout product development and launch.
  • Use client and product performance insights to guide iteration and future investment.
• Product Portfolio and Company Strategy:
  • Lead the strategy and prioritization of hosted ecommerce and control panel products.
  • Translate agreed company and portfolio strategies into actionable product plans and roadmaps.
  • Contribute client, market, competitive, and technical insights to portfolio-level product discussions.
  • Identify appropriate opportunities to apply AI to ecommerce hosting outcomes.
  • Represent the ecommerce and control panel perspective in portfolio-level discussions.
  • Identify dependencies, risks, and opportunities across the broader product portfolio.
• Product Performance and Measurement:
  • Establish and monitor product KPIs aligned with approved product strategies.
  • Partner with relevant teams to support appropriate product instrumentation, data quality, reporting, and performance measurement.
  • Monitor technical performance measures.
  • Monitor client and business measures.
  • Communicate product performance, key insights, risks, and recommendations.
  • Use quantitative and qualitative information to evaluate product performance.
  • Recommend adjustments to product strategy or plans.
• Client Focus:
  • Engage directly with merchants, agencies, developers, system administrators, and client-facing teams.
  • Incorporate client needs, feedback, and experience considerations into product strategy.
  • Evaluate qualitative and quantitative client insights.
  • Serve as a product escalation point for significant client-impacting product and platform issues.
  • Partner with Support, Engineering, Infrastructure, and other stakeholders.
• Ecosystem and Partner Engagement:
  • Participate in relevant communities to gather market insight and strengthen professional relationships.
  • Build productive relationships with agencies, extension and plugin providers, technology partners, and platform vendors.
  • Represent the company and its products in industry or community forums.
  • Follow applicable company policies and communications guidelines.
  • Protect confidential, proprietary, client, and company information.
  • Coordinate external communications with the appropriate internal stakeholders.
• Cross-Functional Leadership and Collaboration:
  • Lead cross-functional product initiatives.
  • Facilitate effective collaboration among stakeholders.
  • Communicate product priorities, decisions, trade-offs, risks, and dependencies.
  • Support timely resolution of product risks and dependencies.
  • Build alignment through influence, sound judgment, data, and clear communication.
  • Share knowledge and contribute to the development of product management practices.
  • Mentor and support colleagues as appropriate.
  • Perform other related duties and responsibilities as assigned.

Qualifications

• Substantial product management experience, including experience operating at a Senior, Lead, or comparable level.
• Demonstrated experience with ecommerce platforms, ideally Magento or Adobe Commerce, Shopware, or comparable systems.
• Experience with web hosting, cloud infrastructure, or related technology products.
• Working knowledge of technologies that influence hosted application performance.
• Ability to read and interpret technical documentation and engage effectively in technical discussions.
• Experience contributing to product or business outcomes.
• Experience defining, monitoring, and using product KPIs.
• Demonstrated experience contributing significantly to the development and launch of products.
• Demonstrated customer focus, including experience gathering and incorporating direct customer feedback.
• Experience leading cross-functional initiatives through influence and effective stakeholder management.
• Strong written and verbal communication skills.
• Experience participating in developer, open-source, agency, or comparable professional communities.

Preferred Qualifications

• Hands-on experience with hosting control panels such as InterWorx, cPanel, or Plesk.
• Experience with Linux server administration, performance tuning, or capacity planning.
• Experience with ecommerce migrations, major version upgrades, or platform end-of-life programs.
• Familiarity with PCI DSS and other compliance requirements.
• Experience with AI-enabled or agentic product capabilities.
• Experience operating or leading a business, agency, or product initiative.
• Experience working within a multi-product or portfolio business.
• Familiarity with open-source communities and commercial models associated with open-source software.

Physical Demands & Work Environment

The physical demands and work environment characteristics described below are representative of those that may be encountered while performing the essential functions of this position. Reasonable accommodations may be provided to qualified individuals with disabilities.

• This position routinely requires the ability to communicate effectively and exchange information with others.
• The position requires regular use of a computer, keyboard, and other standard office equipment.
• The individual may be required to remain in a stationary position and work at a desk or computer for extended periods.
• The position may be performed in a climate-controlled office environment or an approved remote work environment.
• The role involves managing multiple priorities and meeting time-sensitive deliverables.
• Occasional movement of office materials or equipment weighing up to 15 pounds may be required.

Disclaimer

This job description is intended to provide a general overview of the position and its primary responsibilities, qualifications, and expectations. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or requirements. Responsibilities may be modified, expanded, or reassigned as business needs and organizational priorities evolve.

Nothing in this job description creates or implies an employment contract or guarantee of employment for any specific period. Where applicable, employment remains at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.

The Company reserves the right to update this job description as appropriate to reflect changes in the position, business needs, or applicable requirements.