Unit Clerk - CNA

Job Description

Job Description

Unit Clerk / Unit Secretary – Full-Time (First Shift)

Location: Madison, WI

Job Type: Full-Time | First Shift

Pay & Benefits: Paid Daily (Work Today, Get Paid Today!), Competitive Pay, Career Advancement Opportunities

About Us

Complete Care at Maple Grove is a trusted pillar in the Madison community. We approach every day with one simple goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. Join a team where employees truly feel like family and your personal growth is our priority!

Why Join Complete Care?

• Work Today, Get Paid Today: Access your earned pay on your own schedule with our voluntary early wage benefit.

• Supportive Family Atmosphere: Work alongside a dedicated, compassionate team that values collaboration.

• Career Growth: We invest in your personal and professional development with opportunities to advance.

Role Overview

We are seeking a high-energy, organized, and compassionate Unit Clerk to serve as the administrative heartbeat of our unit. In this full-time first-shift role, you will welcome new residents, coordinate communication, and support clinical teams to ensure top-quality care and smooth daily operations.

Key Responsibilities

• Resident Onboarding: Greet new residents, assist with admission paperwork, and help families acclimate to the facility.

• Resident Advocacy: Conduct follow-ups with new admissions to ensure a seamless, positive transition.

• Communication Hub: Manage incoming calls, electronic communications, and in-person inquiries from families, staff, and external healthcare partners.

• Unit Support: Collaborate with nursing and administrative staff to address resident needs promptly.

• Professional Standards: Maintain strict confidentiality, exercise sound independent judgment, and interact professionally with visitors and state agencies.

Qualifications

• Education: High school diploma or equivalent.

• Certification: Active Certified Nursing Assistant (CNA) license required .

• Technical Skills: Basic computer proficiency for data entry and communication systems.

• Interpersonal Skills: Excellent written and verbal communication with a strong customer-service mindset.

• Organization: Exceptional organizational skills with the ability to prioritize tasks independently in a high-volume setting.

• Flexibility: Ability to maintain a flexible weekday schedule based on facility needs.

Equal Opportunity Employer

Complete Care at Maple Grove in an equal opportunity employer.

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