Senior Product Manager - Phone Platform

Role Description

As a Senior Product Manager for Phone Platform, you will partner closely with the Product Leadership to drive the strategy, execution, and growth of HighLevel’s communication and monetization platform. You will play a critical role in shaping and delivering products across voice, messaging, billing, pricing, and account lifecycle management while ensuring alignment with company goals, customer needs, and business outcomes. This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy, and hands-on product delivery.

You will collaborate with Engineering, Design, Finance, Revenue Operations, Marketing, Sales, and Customer Success teams to bring new platform capabilities to market, optimize monetization, and improve the reliability and scalability of HighLevel’s communications ecosystem. This is an ideal role for a product manager who combines strong execution skills with commercial thinking and enjoys working on technically complex products that directly impact customer growth, platform economics, and company revenue.

Key Responsibilities

• Product Strategy & Execution:
  • Partner with product leadership to define and execute the roadmap for HighLevel’s CPaaS, Billing, and Phone Platform products.
  • Translate strategic objectives into actionable product plans, milestones, and measurable outcomes.
  • Drive end-to-end product development from discovery and validation through launch and post-release optimization.
  • Own roadmap grooming, prioritization, backlog management, and sprint planning activities across multiple initiatives.
  • Collaborate closely with Engineering and Design to deliver scalable, high-quality platform capabilities.
• Communication Platform & Billing:
  • Contribute to the evolution of HighLevel’s communications infrastructure, including messaging, voice, number management, routing, and usage tracking.
  • Define and improve billing workflows, usage metering, reconciliation processes, and customer-facing billing experiences.
  • Partner with Finance and Revenue Operations to ensure billing accuracy, margin visibility, and operational efficiency.
  • Support initiatives related to provider management, routing optimization, cost reduction, and service reliability.
• Pricing & Monetization:
  • Develop and maintain pricing strategies across communication products and platform services.
  • Analyze usage patterns, customer segments, margins, and competitive positioning to recommend pricing improvements.
  • Partner with Finance and Leadership to evaluate monetization opportunities and business cases for new products and features.
  • Define success metrics and monitor revenue, adoption, retention, and profitability performance.
• Go-To-Market & Product Launches:
  • Partner with Marketing, Sales, Customer Success, and Enablement teams to develop and execute go-to-market strategies.
  • Own launch planning, product positioning inputs, packaging recommendations, and rollout strategies.
  • Create and maintain product documentation, launch materials, and internal enablement resources.
  • Measure launch performance and drive continuous improvements based on customer feedback and business results.
• Data & Customer Insights:
  • Use customer feedback, usage analytics, experimentation, and market research to inform product decisions.
  • Define and track key KPIs related to adoption, engagement, revenue, billing accuracy, delivery performance, and customer satisfaction.
  • Investigate product performance, operational issues, and growth opportunities through data-driven analysis.
  • Conduct customer interviews and collaborate with stakeholders to identify unmet needs and validate solutions.
• Cross-Functional Leadership:
  • Drive alignment on priorities, dependencies, timelines, and business objectives.
  • Help establish best practices for product management, planning, execution, and operational excellence.

Qualifications

• 7+ years of Product Management experience in SaaS, platform, fintech, telecom, CPaaS, or related technology environments.
• Proven track record of shipping and scaling customer-facing and platform products from concept to launch.
• Experience managing product roadmaps, prioritization frameworks, and cross-functional delivery processes.
• Strong understanding of product discovery, customer research, experimentation, and data-driven decision making.
• Experience developing go-to-market plans and partnering with Marketing, Sales, and Customer Success teams on successful product launches.
• Demonstrated experience working on pricing, packaging, monetization, or usage-based business models.
• Ability to balance customer needs, technical constraints, and business objectives when making product decisions.
• Strong analytical skills with experience leveraging SQL, BI tools, dashboards, or product analytics platforms.
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.
• Comfortable operating in fast-paced, highly collaborative environments with multiple concurrent initiatives.
• Strong ownership mindset with a bias toward execution, accountability, and measurable outcomes.

Nice-to-Have

• Experience with CPaaS, telecommunications, messaging, voice platforms, or communication infrastructure products.
• Familiarity with usage-based billing systems, reconciliation processes, and subscription monetization models.
• Experience working with pricing optimization, margin analysis, and revenue growth initiatives.
• Knowledge of communication providers, carrier ecosystems, routing frameworks, and messaging compliance requirements.
• Experience with Chargebee, Stripe Billing, NetSuite, or similar billing and financial systems.
• Strong technical fluency around APIs, event-driven systems, data pipelines, and platform architectures.
• Experience operating in remote, globally distributed teams.
• Prior experience in high-growth B2B SaaS companies serving SMBs, agencies, or enterprise customers.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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