Scheduling Assistant

Scheduling Assistant

Camden Center is a partial hospitalization and intensive outpatient treatment center that offers comprehensive, multi-disciplinary treatment for psychiatric and addictive disorders. Our staff is comprised of nationally recognized medical doctors, psychotherapists, and integrative medicine specialists who have been recruited as experts in their field to work with our patients. Camden Center is a medical organization established and operated by physicians, and is founded on the principles of clinical excellence, compassionate care, and respect for our patients.

The Scheduling Assistant provides clerical support to all Camden Center staff, including the Scheduling Department to ensure patient schedules are coordinated with provider schedules. The Scheduling Assistant must be organized, detail-oriented, and have the ability to multitask in a fast-paced office setting. This position is open to growth as the company expands.

This position reports directly to the Administrative Director and works within a team of Scheduling Assistants.

Core duties and responsibilities include:

• Answer phones, transfer calls to the appropriate department, and take detailed messages as needed; differentiate urgent messages and regular calls that can be returned at the end of the day
• Manage calendars for patients and staff, and communicate schedule changes to all appropriate parties
• Compose emails to patients, staff, and associates with professionalism and correct use of grammar and vocabulary
• Organize patient files and information into Medical Records Database and Google Drive
• Track no-show notifications on the hour daily and send out the appropriate emails
• Take inventory of office and clinical supplies and place orders/restock as needed
• Maintain cleanliness and upkeep of common areas and therapy offices
• Use discretion and good judgment in handling sensitive and confidential information
• Demonstrate a high degree of accuracy and attention to detail at all times
• Follow all HIPAA regulations, requirements, and guidelines
• Assist scheduling manager with scheduling tasks
• Assist in reviewing patient schedules on Friday for the following week

Position requirements:

• Strong computer and internet research skills, including proficiency in Google Drive, Google Docs, and Google Sheets
• Excellent interpersonal skills
• Ability to work well with all levels of management, staff, patients, and vendors
• Must be able to legally work in the United States and provide documentation (two forms of ID and/or Green Card)
• Must be able to sit and stand at length (up to four hours)
• Must be able to lift, push, and pull up to 25 pounds
• Must be able to kneel, bend, and squat

Pay Range $24/hr - $30/hr based on experience. 40 hours/week. Hourly rate is negotiable based on experience. Remote work options available, Candidates for this role must reside in the Hawaii, Pacific, Mountain, or Central time zones. Benefits for full-time employees include medical, paid and sick time off, matching 401(k), holiday pay, and a flexible spending account.