Call Center Patient Services Representative

Patient Services Representative (Call Center) – Cardiology Scheduling Cardiac Study Center / Pulse Heart Institute Tacoma, WA Full-Time | Monday–Friday | No Weekends or Holidays Hybrid: Remote after 90-day in-person training About Us Cardiac Study Center (CSC) has partnered with Pulse Heart Institute to deliver trusted outpatient cardiology care throughout the Puget Sound region for over 50 years. In 2016, CSC joined with MultiCare Health System to form Pulse Heart Institute—bringing together clinical excellence, innovation, research, and education to improve heart health in our communities. We serve patients across general and specialty cardiology, including Heart Failure, Vascular, Electrophysiology & Device, and Nuclear Imaging. Why You’ll Love Working With Us Monday–Friday schedule — no weekends or holidays Remote flexibility after 90-day training period Exposure to multi-specialty cardiology workflows Stable, mission-driven healthcare organization Supportive leadership and collaborative team culture Growth opportunities within scheduling, referral coordination, and broader healthcare operations About the Role As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics. In this role, you will coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service. This is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care. Day-to-Day Responsibilities Scheduling & Access Coordination Schedule new and returning cardiology patient appointments Maintain provider schedules according to established guidelines and preferences Ensure accuracy of patient demographics and appointment details Reschedule appointments and manage cancellations as needed Patient Communication Answer inbound calls in a professional and patient-centered manner Address patient questions or route inquiries to appropriate departments Coordinate communication between patients, providers, and internal teams Compliance & Documentation Adhere to HIPAA and OSHA standards at all times Maintain accurate documentation in EMR systems Follow internal scheduling protocols and quality standards Coverage Support Provide cross-coverage support across clinic locations as needed What You’ll Need to Succeed Minimum Qualifications 2 years of customer service experience Strong verbal communication skills Ability to manage multiple tasks in a fast-paced call environment High attention to detail and organizational skills Preferred Qualifications 1 year of healthcare experience (preferred but not required) Experience in medical scheduling or call center environments Familiarity with EMR systems Work Environment Schedule: Full-time, 40 hours/week Shift: 8-hour shifts, Monday–Friday Training: 90-day in-person training period in Tacoma Remote Eligibility: Fully remote after successful completion of training Work Setting: Combination of office and remote work Pay & Benefits Cardiac Study Center / Pulse Heart Institute offers a comprehensive benefits package, including: Medical, dental, and vision coverage Retirement benefits Paid time off Competitive compensation Pay Range: $21.31 – $38.59/hour Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards. Join Our Team If you’re passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we’d love to hear from you. Requisition ID: 0100Y