Support Specialist II - Technology

Support Specialist II - Technology Council Bluffs CSD – Council Bluffs, Iowa 7:30 a.m. – 4:00 p.m. | Standard Employee Group | 12 Month Position (year‑round) Education and/or Experience: A high school diploma or GED is required. Associate’s Degree in computer science or related field preferred. 3–5 years experience in computer technology field or related job experience preferred. Essential Duties and Responsibilities Provides excellent customer service according to CompTIA A+ standards to administrators, teachers, staff, students and others. Completes assigned work orders within determined timelines as directed by the supervisor. Provides direct assistance to students, staff, and others including but not limited to troubleshooting computer hardware problems and training on the proper use of devices and systems. Works directly with students, staff, and families in the Technology Support Center at school sites. Assists in inventory, configuration, and maintenance of hardware and software as directed. Ensures equipment is inventoried and secured consistent with district standards and procedures. Transports equipment to all district facilities as assigned. Maintains documentation of work consistent with district standards and procedures. Performs tasks related to specific roles as assigned, including but not limited to: Wireless Networking, Workstation Imaging, Server Maintenance, Disaster Recovery/Data Backup, Technology Support Center Coordinator, Telephone, Security Camera, Low Voltage, Display Systems, etc. Maintains system and password security in compliance with district cyber security requirements including two‑step authentication when required. Complies with all district policy and legal requirements for data privacy and security including HIPAA and FERPA. A mobile phone stipend will be provided and requires the employee to acquire and maintain a mobile phone capable of making and receiving phone calls and text messages, connecting to WiFi networks, installing Google applications including Hangouts, Calendar, Docs, Sheets, email. User is required to use phone for 2-Step authentication for district accounts. Position Type: Full‑time Application Deadline: Posted until filled Contact Information Mallory Hempel 300 W Broadway, Suite 1600, Council Bluffs, Iowa 51503 Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Equal Opportunity Employer All employers submitting a job opening for posting on the Teach Iowa system will not discriminate in hiring on the basis of race, ethnicity, national origin, gender, age, physical disability, sexual orientation, gender identity, religion, marital status, or status as a veteran. Employers may have additional developed specific equal employment opportunity policies and procedures; please check with employers. EEO Statement It is the policy of the Council Bluffs Community School District not to illegally discriminate on the basis of race, color, national origin, sex, disability, religion, creed, age, genetic information, ancestry, geographic location, citizenship, political party preference or belief, familial status (for employment), marital status (for programs), sexual orientation, gender identity, and socioeconomic status (for programs) or any other protected trait or characteristic in its educational programs and its employment practices. There is a grievance procedure for processing complaints of discrimination. If you have questions or a grievance related to this policy please contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr