Senior Program Manager

Role Description

As Granicus accelerates investment in AI‑powered solutions for government, the organization has reached an inflection point where how new capabilities are introduced to customers is as important as what is built. Granicus is seeking a Senior Program Manager to lead early adoption and product readiness for new AI features and capabilities. This role plays a key part in ensuring that new releases are well validated, customer ready, and smoothly adopted before broader rollout.

The Program Manager will work cross functionally with Engineering, Design, Presales, and Implementation teams to coordinate beta programs, track readiness, and support a consistent, high quality launch experience across our AI portfolio. This role is ideal for someone who enjoys working across teams, bringing structure to complex efforts, and helping innovative products succeed in real customer environments.

What Your Impact Will Look Like

• Early Adoption and Beta Programs
  • Own and manage early-stage adoption for new AI features and products
  • Define program goals, timelines, and success criteria
  • Coordinate customer participation with Sales, Presales, and Implementation partners
  • Collect and synthesize feedback to inform product improvements and release decisions
• Product Readiness and Stability
  • Partner with Product and Engineering teams to support release readiness planning
  • Track and coordinate resolution of issues identified during early adoption
  • Support validation that new releases continue to perform as expected across existing functionality
  • Help ensure new features meet usability and quality expectations prior to general availability
• Cross Functional Collaboration
  • Serve as a central point of coordination across Engineering, Design, Presales, and Implementation
  • Support early alignment on design considerations and customer use case
  • Facilitate regular check ins focused on readiness, risks, and launch coordination
  • Ensure customer facing teams are informed and prepared for upcoming changes
• Reporting and Communication
  • Provide clear visibility into early adoption outcomes and readiness status
  • Surface insights and trends from customer feedback
  • Support leadership with structured updates on progress, risks, and decisions

Qualifications

• 7+ years of experience in program management, product operations, or delivery leadership
• Experience working cross functionally with technical and customer facing teams
• Strong organizational and communication skills
• Ability to manage multiple workstreams in a fast-paced environment

Requirements

• Experience with AI, data driven, or SaaS products
• Background in B2B or public sector technology
• Experience running beta, pilot, or early access programs

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.