ABA Front Desk Administrator

Job Description

Job Description

Southfield, MI (In-Office)
Full-Time | Monday-Friday 9AM-6PM

Brightview Care is seeking an experienced, organized, and customer-focused Front Desk Administrator to serve as the face of our Southfield office. This position is ideal for someone who has previous ABA administrative experience , thrives in a fast-paced environment, and enjoys supporting both families and clinical staff.

We're looking for a self-starter who can work independently, anticipate needs, and help keep our office running smoothly while delivering exceptional customer service.

What You'll Do

• Welcome clients, families, visitors, and employees with professionalism and warmth.

• Answer and route incoming phone calls while providing exceptional customer service.

• Respond promptly to emails and Microsoft Teams messages.

• Support daily front office operations and general administrative tasks.

• Receive, organize, and distribute incoming mail, packages, and office deliveries.

• Monitor office supply inventory and coordinate replenishment.

• Order, organize, and distribute client therapy materials and supplies.

• Assemble new client materials and maintain inventory of therapy resources.

• Coordinate stimulation (stim) sessions for Behavioral Technicians.

• Communicate with BCBAs, Behavioral Technicians, and office staff regarding materials and scheduling.

• Create employee identification badges and coordinate replacements and updates.

• Assist with office events, special projects, and day-to-day operational support.

• Capture office photos and assist with creating social media, marketing, and recruitment content.

What We're Looking For

• Previous administrative experience in an ABA, behavioral health, or healthcare setting is required.

• Exceptional customer service and communication skills.

• Strong organizational and time management abilities.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel).

• Comfortable learning new software and technology.

• A positive attitude with a willingness to jump in wherever needed.

• Previous supervisory or managerial experience is a plus.

Why Brightview Care?At Brightview Care, we're committed to improving the lives of children with autism while creating a supportive and collaborative environment for our employees. As our organization continues to grow, you'll play an important role in helping create an exceptional experience for our clients, families, and team members every day.

If you're organized, proactive, and passionate about making an impact, we'd love to hear from you!

Brightview Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.