Sales Support

Job Title

Supports Account Managers with customer needs.

Enters customer orders and quotes, as needed.

Works OTD (On Time Delivery) Exceptions assigned to Sales Support.

Works Open Order Reports, internal and/or external, as needed.

Processes Customer Support cases.

Prepares and assigns cases to quality for corrective action and/or analysis.

Prepares and submits Rebate Set-Up Requests.

Prepares and submits Item Set-Up Requests.

Works with AR to reconcile outstanding invoices, as appropriate for select accounts.

Proactively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.

Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations, and items ordered.

Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.

Assists in identifying process improvements that may increase efficiency or improve customer satisfaction.

Other tasks as assigned.

Required Skills: Microsoft Excel & Word, General Computer Skills, Organizational skills, Problem-Solving Skills, Mathematical aptitude, Attention to Detail, Good Communication Skills, Works well independently & in group environments.

Minimum Education Requirements: High School Diploma (or GED).

Required Experience: This is an entry-level position.

Note: The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.

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