Patient Access Specialist I

Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and high-quality customer service. This position focuses on ensuring patients are accurately scheduled and registered for various clinical and hospital services, supporting them throughout their care journey including financial responsibilities.

Job Responsibilities

• Schedule and register patients using specialized software, ensuring data accuracy including patient identification and insurance verification.
• Verify referrals and pre-authorizations for applicable services.
• Conduct registration interviews prior to initial visits.
• Perform point-of-service collections such as co-payments and co-insurances, manage daily cash drawer operations.
• Operate multi-line phone systems to handle incoming calls professionally and promptly.
• Respond to patient inquiries, ensuring comfort, dignity, safety, and confidentiality.
• Complete daily assignments, administrative tasks, and manage mail processing.
• Research workflow improvements and participate in special projects as assigned.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience and knowledge of medical terminology and revenue cycle preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
• Proficiency with insurance verification systems and strong computer skills including Microsoft Office.
• Excellent problem-solving, organizational, and communication skills.
• Ability to handle confidential information with discretion and maintain accurate documentation.
• Flexibility to adapt to changing workloads and priorities.
• Team-oriented with a collaborative and respectful approach.

Work Schedule

Full-time, 8-hour shifts Monday through Friday, with shift times potentially varying based on business needs.

Benefits

Comprehensive benefits package designed to support your well-being and professional growth, including medical, dental, vision, life insurance, retirement plans with employer contributions, tuition reimbursement, employee wellness programs, and more.

Experience a balanced lifestyle with access to numerous outdoor recreational activities such as hiking, kayaking, nature viewing, fishing, and cultural attractions in the Pacific Northwest region.