Senior Director, ICHRA Operations

A Little More About The role We’re looking for a Sr. Director, ICHRA Operations to manage the assembly line that sends applications and payments for Gravie’s ICHRA members to health insurance carriers nationwide. The role will build on existing infrastructure to ensure system reliability at scale and to prevent coverage lapses for members. It combines strategic ownership with operational immersion, involving managerial oversight, deep workflow analysis, and partnership with Product and Engineering teams. You will drive Accountability for key operational processes: application intake and submission workflows; carrier engagement and partnership processes; financial transaction operations. Process excellence through data-driven diagnostics of current systems to identify bottlenecks, failure points, and scaling constraints. Opportunities to leverage automation, advanced analytics, and AI to improve efficiency and enhance stakeholder experience. System integrity and risk mitigation with robust error monitoring, fail‑safe mechanisms, and elimination of unnecessary manual checks. Cross‑functional initiatives from planning through execution, including business case development, ROI alignment, and sustainable implementation. Collaboration with Product, Engineering and Data teams to design and implement scalable, tech‑enabled solutions with realistic scope and timelines. Leadership of launch, training and change‑management planning for new technology initiatives affecting Operations. Definition, monitoring and continuous refinement of KPIs that track operational health, risks and opportunities. Workforce planning by developing staffing and utilization models that align with demand variability. Partnership with Gravie Care call center and Account Management teams to maintain member service levels and employer retention. Commitment to core Gravie competencies: authenticity, curiosity, creativity, empathy and outcomes orientation. You bring 10+ years in healthcare operations or strategy, preferably in payor or management consulting. 5+ years senior leadership experience. Relentless dedication to process rigor and assembly‑line improvement. Proven track record of building, scaling, and optimizing operational systems in high‑growth or start‑up environments. Strong analytical and systems‑thinking capabilities with the ability to translate insights into durable solutions. Hands‑on leadership style and willingness to dive into details. Extra credit Management consulting background. MBA. Experience with ICHRA, health insurance operations or fintech. Familiarity with AI‑driven operational optimization. Optimizing staffing models with highly seasonal demands. Gravie The salary range for this position is $166,725 - $277,875 annually. Compensation may also include an annual bonus and stock options. Benefits include health and wellness coverage, alternative medicine coverage, generous paid time off, up to 16 weeks of paid parental leave, paid holidays, a 401(k) program, transportation perks, education reimbursement and paid paw‑ternity leave. #J-18808-Ljbffr Limelight Health