Front Desk Manager

Nokomis Family Dental - Front Desk Manager

Welcome to Nokomis Family Dental! We are a team of friendly, experienced professionals dedicated to providing quality care in a positive and comfortable environment. Our practice is built on going the extra mile to help our patients feel at ease, and we are looking for a Dental Front Desk Manager who shares that same passion for service. As the first point of contact for our office, you will play a vital role in helping us care for our patients' smiles and oral health by ensuring their experience is seamless from the moment they walk through our doors.

Title

Front Desk Manager

Job Description

• Supervise and manage the front desk and at least one other front desk associate, being the gatekeeper of patients checking in and out.

• Manage daily and monthly production goals, monthly billing and aging reports, and daily patient collections.

• Manage monthly hygiene recare protocol, ensure hygiene schedules are full, and all appointments confirmed and ready to go (lab cases, pt payment plans, correct procedures, pre-op xrays, Invisalign, next steps in tx, etc).

• Verified insurance coverages, process insurance claims, manage insurance aging reports and procedures not attached to insurance reports.

• Enter insurance checks, complete “action item” lists in a timely manner, process continuous billing statements, and monthly credit/refund reports.

• Facilitate daily communication between font desk, patients, and clinical staff, along with multiple doctors.

• Answer phones, appointment scheduling, new patient scheduling, emergency calls, and patient flow throughout the day.

• Daily patient care calls are completed and documented.

• Ensure all office policies, protocols, and procedures are followed.

Salary Range

full-time $32 - $38 per hour

Competitive salary based on experience and performance.

We conduct annual reviews

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off

Extremely lucrative retirement plan, Paid vacation, Holiday pay, Sick pay, Health Insurance, Thorough training protocol, 11 Free CE provided annually, Annual team OSHA training, Team BLS training, Dental care/discount, yearly reviews

Shift & Schedule

As a Front Desk Manager (2-3 years of managing the front desk of a dental practice is REQUIRED), you will oversee the daily operations at the front desk to ensure efficient management and exceptional patient care. You will report directly to the practice owner, HR director, and business manager, and will be responsible for proficiently managing and completing the following job responsibilities listed below.

• Supervise and manage the front desk and at least one other front desk associate, being the gatekeeper of patients checking in and out.

• Manage daily and monthly production goals, monthly billing and aging reports, and daily patient collections.

• Manage monthly hygiene recare protocol, ensure hygiene schedules are full, and all appointments confirmed and ready to go (lab cases, pt payment plans, correct procedures, pre-op xrays, Invisalign, next steps in tx, etc).

• Verified insurance coverages, process insurance claims, manage insurance aging reports and procedures not attached to insurance reports.

• Enter insurance checks, complete “action item” lists in a timely manner, process continuous billing statements, and monthly credit/refund reports.

• Facilitate daily communication between font desk, patients, and clinical staff, along with multiple doctors.

• Answer phones, appointment scheduling, new patient scheduling, emergency calls, and patient flow throughout the day.

• Daily patient care calls are completed and documented.

• Ensure all office policies, protocols, and procedures are followed.

Qualifications:

• 2-3 years experience managing a dental practice.

• Familiarity with practice management software such as Dentrix.

• Excellent organizational skills with the ability to manage multiple tasks effectively.

• Strong interpersonal skills to foster positive relationships with staff and patients alike.

• Ability to work in a fast-paced environment while maintaining attention to detail.

Requirements

• Dentrix
• Experienced Dental Receptionist / Admin (2+ years)

• 2-3 years of experience managing a dental practice.

• Familiarity with practice management software such as Dentrix.

• Excellent organizational skills with the ability to manage multiple tasks effectively.

• Strong interpersonal skills to foster positive relationships with staff and patients alike.

• Ability to work in a fast-paced environment while maintaining attention to detail.

Preferences

• Dentrix
• Experienced Dental Receptionist / Admin (2+ years)

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Hiring Process

[1] Please apply through the Jobley application form

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[2] A recruiter will contact you to schedule an interview

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[3] Interview

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[4] Job offer

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[5] While proceeding with the hiring process, please apply for the Jobley Bonus through your Jobley account.

*The average time from application to job offer is about one week to one month.

*If you are currently employed and have difficulty changing jobs right now, schedules can be discussed.

Jobley Bonus

$75

If you land this job through Jobley, you will be eligible for a jobley bonus.