Director, Growth Strategy

Company DescriptionSquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started.As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.Job DescriptionTo support this growth, we’re looking for a Director to join our Channel Management Team where you will own the P&L of one of our largest retail partnerships. You will manage and have accountability for our growth initiatives, profitability initiatives, and account maintenance.In this high-visibility position, you will need to: i) partner with the retailer’s cross-functional teams in planning and implementation; and ii) work in close collaboration with virtually every internal team (Customer Experience, Supply Chain, Product, Marketing, and Finance/Accounting) as well as our parent company, Allstate. With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored! This job will require travel to retail partner sites.Responsibilities: Strategy Development: define the right set of strategies and actions to deliver the performance promises.Initiative Planning, Selling into Stakeholders, Implementation, and Monitoring: build selling stories and project manage joint-growth and profitability initiatives to completion – with stakeholders at the retail partner and internal teams. Ensure objectives remain met/on track.Customer Experience: understand the retail partner’s path to purchase and post-purchase experience (including claim filing and service), and then partner with Customer Experience and other teams to deliver the best solutions.Retail Execution and Channel Marketing: partner with Retail Execution and Merchandising to increase in-store customer and Associate awareness. Partner with the retail partner’s dotcom teams to increase online sales.Account Support: provide support on a variety of activities such as reporting, content development, event planning, and project management. Product and Service Innovations: gain a deep understanding of our business and bring your own ideas to the table.Competitive Analysis: conduct analysis and tracking of highly complex, dynamic partner environment to ensure we maintain our competitive advantage.What Does Our Ideal Candidate Look Like?Intellectually curious and detail-oriented, you’re passionate about asking questions, understanding corporate strategy, and doing research.Driven to make an impact on the business, you’re scrappy and willing to think outside the box.Ambitious, you’ll go above and beyond to get results (and you’re able to motivate others to do the same!).You operate both at the strategic and tactical level.QualificationsBachelor’s degree; MBA preferred.Corporate Strategy7+ years of experience in management consulting; operations management; or business development/account management - especially working for/with retailers, OEMs/manufacturers, or other B2B businesses.Experience leading and motivating cross-functional teams.Strong organizational and communication skills, both written and verbal. Experience putting slides together to tell a story.Self-starter who can independently drive projects and initiatives forward, including through problem solving and decision-making. Comfortable with shifting priorities and ambiguity.Advanced user of Excel and PowerPoint. SQL and Tableau experience is a plus (but not required).Additional InformationAll your information will be kept confidential according to EEO guidelines.At SquareTrade you'll have access to: Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) Up to 4% company match into 401(k) and contributions into your company-sponsored pension $75/month budget to help prioritize your physical wellbeing $80/month stipend to subsidize connectivity costs Mental health resources including free 1:1 therapy, coaching sessions and digital resources Supportive leave policies Flexible Time Off Policy in addition to 9 Company Holidays Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role to be in the range: $170K - $210KThe candidate(s) offered this position will be required to submit to a background investigation.The Team: All your information will be kept confidential according to EEO guidelines.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”. SummaryType: Full-timeFunction: Customer ServiceExperience level: AssociateIndustry: Consumer Services