Director of Rooms

Job Description

GrandLife Hotels is a pioneer of luxury boutique hospitality in downtown New York, at Soho Grand.

The Director of Rooms is a full-time, on-site leadership role based in New York, NY, responsible for overseeing all Rooms Division operations, including front office, housekeeping, and engineering. This role manages departmental teams to ensure exceptional guest satisfaction, consistent service standards, and efficient daily operations. The Director of Rooms monitors budgets, staffing levels, and inventory to optimize profitability while maintaining quality and cleanliness across guest rooms and public areas. Daily responsibilities include coaching and mentoring supervisors, reviewing guest feedback, resolving escalated customer issues, and collaborating with other hotel leaders to enhance the overall guest experience. The role also involves developing and implementing procedures, training programs, and service initiatives that align with GrandLife Hotels’ brand and operational goals.

Qualifications

• Strong guest-facing skills, including Guest Satisfaction focus and Customer Service capabilities.
• Experience overseeing Rooms Division operations, including Housekeeping and Engineering.
• Knowledge of Reservations management, room inventory control, and front office procedures.
• Budgeting skills, with the ability to manage departmental costs, forecasting, and financial reporting.
• Previous leadership experience in upscale or boutique hotel environments, preferably in a Director role.
• Ability to lead, coach, and develop diverse teams while fostering an inclusive, respectful workplace.
• Strong problem-solving, organizational, and time-management skills, with attention to detail.
• Proficiency with Opera Cloud.
• Flexibility to work varying schedules, including evenings, weekends, and holidays as needed.
• Relevant hospitality or business education, such as a degree or equivalent experience in Hotel Management, Hospitality, or a related field.