Security Operations Manager

Position Objective

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

The Security Operations Manager plays a critical leadership role in supporting Harvard Protection's mission to deliver best-in-class security and life safety services. This position is responsible for ensuring the highest level of professional, customer-focused security for the clients we serve, while providing strong leadership and operational guidance to the employees under their supervision. The Security Operations Manager oversees the day-to-day management of a portfolio of customer accounts, ensuring service quality, compliance, and operational excellence.

Essential Duties and Responsibilities

• Lead by example in a hands-on leadership role, actively engaging with staff and clients.
• Ensure all services meet customer expectations and contractual requirements through regular management, inspections, training, coaching, mentoring, and supervision of assigned personnel.
• Manage core operational functions, including scheduling, overtime management, review of daily logs and incident reports, and staff development.
• Monitor, evaluate, and support employee performance, including conducting evaluations, addressing disciplinary matters, training, and scheduling.
• Maintain accurate and up-to-date timekeeping and personnel records.
• Recommend personnel actions, including promotions, corrective measures, and recognition.
• Oversee day-to-day operations related to security, safety, customer service, and public relations across assigned accounts.
• Respond immediately to emergencies and incidents, coordinating and implementing emergency action plans.
• Remain available 24/7 to address urgent matters related to assigned accounts.
• Oversee Business Continuity and Disaster Recovery programs, collaborating with stakeholders to ensure client and organizational resilience.
• Ensure compliance with applicable regulations, policies, and contractual requirements.
• Conduct preliminary investigations into incidents and prepare clear, comprehensive reports on accidents, incidents, and suspicious activities.
• Prepare and submit required weekly, bi-weekly, and monthly management reports.
• Collaborate with the business development team to identify and support new business opportunities.
• Facilitate and oversee training programs, including CPR/First Aid/AED and state/local certifications.
• Serve as liaison between IT and frontline staff for system access and technology needs.
• Oversee procurement and maintenance of uniforms, equipment, and vehicles.
• Manage vendor relationships, including invoice payment and service coordination.
• Foster strong working relationships with law enforcement and emergency response agencies.
• Perform other duties as assigned, which may vary based on client requirements.

Knowledge and Skill Requirements

• Possession of state or municipality-mandated security officer licenses.
• At least one of the following preferred qualifications:
• Advanced education degree.
• Criminal Justice or law enforcement-related degree.
  • 3-5 years of civilian law enforcement experience.
  • 3-5 years of private or corporate security management experience.
  • 3-5 years of military service with honorable/favorable discharge.
• Valid and reliable means of communication and transportation.
• Must hold, or be eligible to obtain, a valid security guard license within an acceptable timeframe.
• Strong interpersonal and communication skills, with the ability to foster positive client and team relationships.
• Proven ability to work effectively in a fast-paced, customer service-oriented environment.
• Exceptional time management, organizational, and problem-solving skills.
• Ability to work independently as well as collaboratively within a team.
• Proficiency in Microsoft Office Suite and familiarity with computerized scheduling systems (preferred).

Compensation

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

About Harvard Protection Services:

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer's trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities

Salary & Wage Details

$60,000-$70,000

Schedule

24/7 Operations