Sales Operations Specialist

Job Description

Job Description

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.

Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.

Our team, headquartered in Ann Arbor, MI, is united by a shared commitment to getting curious —about our clients, our teammates, our product, and ourselves—and to delivering beyond expectations by creating solutions where our customers, company, and community all win. We choose to stay mindful in how we show up each day and to communicate openly with clarity and respect, building trust across our teams. Above all, we believe great work happens when we build connections —with one another and with those we serve—fostering a supportive, inclusive environment where collaboration and a shared mission drive our success.

With a full range of insurance benefits ( Medical, Dental, Vision, Life, Short-term Disability & Pet ) plus additional perks to boot (Flex PTO, Professional Development and Wellness Budgets, 401k with company match, Volunteer Time Off, and much more!) we think you'll love being a part of our team.

Title: Sales Operations Specialist

Team: Sales

Type: Full-Time, Hybrid

Location: Ann Arbor, Michigan

Starting Pay Range: $55,000 - $65,000 base salary + $10,000 bonus potential

We are looking for a Sales Operations Specialist to help streamline the efforts of our sales team and accelerate the growth of new business. This is a unique opportunity to play a critical role in enhancing sales efficiency, championing data integrity, and influencing overall Go-to-Market strategy for a small, but mighty sales team. In this position, you'll be tasked with optimizing our sales tech stack, empowering our sales team through data-driven insights, and implementing scalable automations that will expedite our growth. The ideal candidate is a highly analytical, proactive individual who's ready to dive into the weeds, establish best practices, and help our team climb to new heights.

You may be a good fit for this role if:

• You're a self-starting problem-solver who's excited to build, scale, and iterate on automated sales systems
• You understand the importance behind using clean data to drive decisions, and you love to dig into the weeds to uncover trends and opportunities for improvement
• You're comfortable working autonomously and prioritizing multiple tasks in a fast-paced environment
• You have a keen eye for detail, a commitment to accuracy, and a passion for seeing others' productivity soar
• You're an "AI whisperer" who understands the secret sauce to getting the best possible outputs from LLMs like Gemini, and you love staying on top of the latest industry trends

Responsibilities

• Oversee the day-to-day use of the Sales Team's tech stack (including Salesforce, Gong, SmartLead, and Sendspark) to maintain clean and accurate data, ensure seamless integration, and enable maximum utilization
• Generate reports and dashboards on sales performance that identify trends and provide actionable insights to support strategic decision-making
• Leverage tools like Clay and Zoho to help our Sales Team execute personalized outbound prospecting cadences
• Maintain our existing Zapier and Gemini-based automations and collaborate with team members to develop additional enhancements
• Ensure up-to-date and accurate sales process documentation for playbooks and workflows, and work alongside sales leadership to identify additional training and resource needs for the sales team
• Proactively gather team feedback and search for additional opportunities to improve, streamline, and scale our processes and provide recommendations on how to increase team efficiency / revenue attainment
• Interface with Marketing, Client Success, and Product teams to ensure alignment on data definitions, lead flow, and overall revenue operations within the Sales tech stack

Required Skills and Experience

• Experience in sales or sales operations, preferably within a SaaS company
• Familiarity with automation and data enrichment tools such as Clay, Zapier, or similar low-code environments
• Proficient with Salesforce and revenue intelligence tools such as Gong
• Proven ability to identify process inefficiencies and implement effective, scalable solutions
• Experience with sales engagement, video, and deliverability platforms (e.g., SmartLead, Sendspark, Zoho)
• Advanced proficiency in Microsoft Excel or Google Sheets
• Strong analytical skills with the ability to tell stories through data that drive performance
• Exceptional attention to detail, time management and organization skills
• Excellent written and verbal communication skills
• Strong systems thinking and problem-solving abilities
• High coachability and ability to integrate feedback effectively
• Familiarity with AI concepts and proficient in prompt engineering
• Bonus: experience running high-performing outbound prospecting cadences, including content creation

Excited? We can't wait to hear from you!

If you like what you've seen so far, we feel compelled to boast that:

• We're 10x recipients of SPARK's FastTrack Award.
• We have an office dog named Munki. He is soft and little.
• Our office pantry is stocked with delicious snacks.
• We made our boss a Paper Plate Award that says "You're pretty cool" and it has frog stickers on it.

So throw your hat in the ring – we'd love to meet you!

Originals Wanted

DocNetwork is invested in creating an open environment of mindfulness , originality , and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.

DocNetwork has adopted inclusive hiring practices including standardized interview questions, bias-recognition training, and casting wider recruitment nets to ensure that all have a place in our mission.