Customer Service Representative
Mac Vik Plumbing
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Signing bonus
- Training & development
Position Summary
We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
- Provide accurate information about services, pricing, and availability.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure satisfaction.
- Assist with invoicing, basic administrative tasks, and office support.
- Supporting each CSR and Dispatcher
- Previous Customer Service (CSR) experience in HVAC/Plumbing industry.
- Strong communication and multitasking skills
- Excellent phone etiquette and problem-solving ability
- Proficient with computers and scheduling Service Titan software.
- Ability to stay organized in a fast-paced environment.
- Positive attitude and team-oriented mindset.
- Bright and alert - Great attitude at all times
- On Time / Attention to Sick time
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment. Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
* SERVICE TITAN Experience – $Bonus$ SIGNBONUS
Come join our NEW TEAM!
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Vacancy posted 10 days ago
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