Logistics Analyst

Job Functions

Logistics Route Planning

• Develops internal route plan and updates as per the bi-weekly orders
• Provides communication to the Region Repair Center managers
• Manages sub-contract transport vendor operations
• Extracts and analyzes data from an ERP, EAM system, logistics/shipping software, and creates reports
• Provides prompt follow up on shipping schedules and route issues to mitigate any field concerns
• Oversees urgent field requests, responsible for making appropriate shipping arrangements as needed
• Provides shipment tracking and corrects errors as needed to prevent field concerns
• Provides key metric reporting for on-time delivery and order fulfillment rates
• Coordinates delivery schedules
• Maintains internal customer relationships and ensures timely responses to queries
• Monitors truck PM, coordinates truck maintenance and safety audit
• Coordinates with transport vendors for placing the trucks as per internal logistics route schedule and monitors the deliveries
• Coordinates with repair center manager and drivers for safety, compliance, and truck operation risk mitigation process
• Coordinates the truck equipment and software availability to regional repair center
• Routes all same and next day deliveries according to established logistic metrics by region or area
• Utilizes recommended routing plan based on available resources to optimize routes and delivery personnel
• Communicates to the branches regarding time frames and any other work order issues that negatively impact the routing of a delivery
• Monitors a driver's progress during the day and communicates back to the branch level any issues related to impacting missed time windows
• Coordinates with region repair center manager on all action plans that would ensure driver compliance with targeted financial objectives
• Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
• Ensures proper service levels are met and communicates with the servicing branch of undeliverable order and/or service failure
• Reviews all undeliverable orders and directs them to the appropriate parties for immediate/expanded follow up
• Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impacts the ability of the dispatcher to effectively route a work order to a driver in the field
• Some travel may be required