Call Center Operations Manager

Center Operations Manager IWant to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world's largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.This Is What You'll Do:Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.Nurtures robust and positive culture within the donor center, exemplifying core values.Assists in employee relations investigations.Exercises the role of a Designated Trainer with a focus on conducting thorough on-the-job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Required to assess learners' progress, and to adapt your teaching methods to meet their learning needs.Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order.Identify opportunities for process optimization and contribute to the development of best practices.Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.Facilitates optimal productivity in production areas by providing necessary assistance as required.Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.Assists with schedule and payroll records to optimize the efficient allocation of employee hours.Performs other related duties as assigned.This Is Who You Are:A natural leader who displays strong character and integrityPeople person extending to a diverse group of individuals and demographicsOutgoing, personable, energetic, and enthusiasticExcited to teach, learn, and advance with a growing organizationSelf-motivated and willing to assume the initiativeAttentive, Organized, Multi-tasking, Problem solverProfession appearance and demeanorStrong communication, organizational, planning skills.Excellent written, verbal, and interpersonal communication skills.Demonstrated proficiency with Microsoft Office.This Is What It Takes:Trained in all production areas.High School Diploma, or equivalent (GED) with 12 months applicable experienceUp to 1 year of operations and/or process management/supervisory experience preferred.Up to 1 year of people management preferred including recruiting, training, etc.Ability to function effectively in a fast-paced environment with frequent interruptions required.Experience working in a highly regulated industry preferred.Effective communication and organizational skills required.Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.Do Satisfying Work. Earn Real Rewards and Benefits.We're widely known and respected for our benefits and for leadership that is supportive and hands-on.Formal trainingOutstanding plans for medical, dental, and vision insuranceHealth savings account (HSA)Tuition ReimbursementEmployee assistance program (EAP)Wellness program401 (k) retirement planPaid time offCompany-paid holidaysPersonal timeMore About Octapharma Plasma, Inc.With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.The expected base pay for this position ranges from $28.47 - $37.96 per hour. Please note this wage range reflects what Octapharma Plasma expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.Our BenefitsOctapharma Plasma offers the following benefits for this full-time position:Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in Octapharma Plasma's 401(k) Savings Plan; 15 days of Paid Time Off (PTO) and paid observed holidays as designated by the Company.Working at Octapharma PlasmaWe aspire to create a culture in which our employees feel inspired. You may be motivated to connect with donors, lead donation centers to new heights of excellence, or provide ideas and vision at a corporate level. We welcome you to consider all possibilities and see what positions best fit your interests and talents. Join the Octapharma Plasma teamWith donation centers and team members throughout the U.S., Octapharma Plasma is growing at an impressive pace, and so is the positive impact of our work. Forming a diverse, inclusive, and collaborative community, Octapharma Plasma offers ways to enhance your life, career, and sense of professional accomplishment to everyone who joins our family.Please be advised that, although we may not have an immediate requirement at this time, we are consistently interested in engaging with well-qualified candidates for future opportunities. If you are interested in exploring a career with Octapharma Plasma, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. We expect the application window to close within 60 days from the posting date. Please ensure all applications are submitted before the deadline.Interested? Learn more online and apply now at: Octapharma Plasma