Medical Assistant (Front & Back Office)

Medical Assistant (Front & Back Office) – Avon, Indiana Job Type: Full-Time

About Us

Comprehensive Pain and Spine Specialists is a growing, patient-focused healthcare practice dedicated to providing exceptional care and service. We are committed to maintaining a positive, professional, and team-oriented work environment where patients come first and employees are valued for their contributions.

Position Overview

We are seeking a highly organized, compassionate, and detail-oriented Medical Assistant to join our Avon office. This position requires experience in both front-office and back-office medical assisting. The ideal candidate will possess excellent communication skills, strong clinical and administrative abilities, and a commitment to providing outstanding patient care.

This role is essential to ensuring efficient office operations, maintaining clinic flow, and delivering a positive patient experience.

Key Responsibilities

Front Office Responsibilities

• Greet patients and manage check-in and check-out processes.
• Schedule appointments and coordinate provider calendars.
• Answer and route incoming phone calls professionally and efficiently.
• Verify patient demographics, insurance information, and registration details.
• Collect co-pays, deductibles, and self-pay balances.
• Assist with daily cash reconciliation and payment processing.
• Prepare and organize patient paperwork and office documentation.
• Manage referrals and medical records requests.
• Support prior authorization workflows as needed.
• Maintain a clean, organized, and welcoming reception area.

Back Office Responsibilities

• Room patients and obtain vital signs, including blood pressure, height, weight, and pain scores.
• Perform patient intake and update medical histories.
• Document patient information accurately within the Electronic Health Record (EHR).
• Prepare examination and procedure rooms.
• Assist providers with patient care and clinic flow.
• Coordinate patient follow-up care and communicate provider instructions.
• Maintain HIPAA compliance and patient confidentiality at all times.

General Responsibilities

• Collaborate effectively with providers, medical assistants, front office staff, and leadership.
• Support operational initiatives and special projects as assigned.
• Demonstrate professionalism, reliability, and a patient-centered approach in all interactions.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification or healthcare-related education preferred.
• Minimum of one year of experience in a medical office setting preferred.
• Knowledge of medical terminology, clinical workflows, and office procedures.
• Experience with Electronic Health Records (EHR) systems and Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor with a strong commitment to patient service.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Why Join Our Team?

• Supportive and collaborative work environment.
• Competitive compensation.
• Health insurance benefits.
• Paid time off.
• Retirement plan options.
• Opportunities for professional growth and development.
• The chance to make a meaningful difference in the lives of our patients every day.

If you are a dedicated healthcare professional who enjoys working with patients and thrives in a team-oriented environment, we encourage you to apply and become an integral part of Comprehensive Pain and Spine Specialists.