Financial Customer Service Representative

Financial Customer Service Representative

Want to break into financial services? Pacific Life will pay you to get there.

We're gearing up to hire Financial Customer Service Representatives in Omaha who don't yet have their FINRA registrations and sponsoring them through the entire process. You'll earn your Securities Industry Essentials (SIE) and Series 6 within your first 8 weeks, with paid training, dedicated study time, and full support on our dime. After that, you move to our hybrid schedule and our registered pay scale.

If you're great with people, eager to build a career in financial services, and interested in a career with Pacific Life - we want to hear from you.

Your first 8 weeks will be onsite and are a fully paid. It entails a self-paced online program, with opportunities to collaborate with your peers. You'll work towards earning SIE and FINRA Series 6 registration with dedicated study time and structured support. After obtaining designated registrations, you transition to a hybrid schedule with just one in-office day per week.

At Pacific Life, Financial Customer Service Representatives are a trusted guide for policyholders and contract owners during meaningful financial moments. When customers call, they're often making decisions about protecting their families, planning for retirement, or navigating a life event. Your work helps ensure they get accurate information, timely support, and a smooth experience when it matters most.

This is a high-volume phone role, handling approximately 4060 inbound calls per day from policyholders, contract owners, and financial professionals. Pacific Life provides paid training, dedicated study time, and support to earn required FINRA Securities Industry Essentials (SIE) plus Series 6 within 8 weeks of hire. Many employees begin their careers in this role and grow into advanced service, operations, or leadership positions across the organization.

Apply now to be considered for one of our future start classes in early 2027!

What You'll Do

• Handle 5060 inbound calls daily from policyholders and financial professionals
• Provide guidance on policy transactions, account activity, and product details
• Research and resolve service requests with accuracy and professionalism
• Process requests and document interactions in internal systems
• Navigate multiple systems while assisting customers in real time
• Partner with internal teams to ensure timely resolution

What Makes Someone Successful in This Role

• Enjoy helping people and solving problems
• Communicate clearly and professionally with customers
• Are comfortable in a high-volume call environment
• Learn new concepts quickly and adapt to change
• Stay organized while managing multiple tasks and systems

What You Bring

• 12 years of customer-facing experience (call center, banking, retail, hospitality, or similar)
• Strong communication and problem-solving skills
• Comfort using multiple computer systems
• Ability to work in a structured, fast-paced environment

What Makes you Stand Out

• Bachelor's degree or equivalent experience
• Experience in financial services or insurance
• FINRA registrations (SIE, Series 6, or Series 7)

Our Recruiting Process

• Resume review ? Phone screen with a Talent Acquisition Partner ? Hiring Team Interview

Compensation:

• Starting hourly rate will be based on your experience and location
• Omaha, NE range is between $26 - $28 per hour plus an annual bonus. After earning your FINRA SIE and Series 6 registrations, you'll be automatically promoted and be considered for an increase in compensation to our registered pay scale.
• The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.