Principal Customer Program Manager

The application window is expected to close on: 10/15/2026Location: Anywhere in U.S. Meet The TeamCisco Silicon One is the center of Cisco’s ASIC design and is driving the development of next-generation network devices for the AI/ML era. Our outstanding team works in a startup atmosphere within a stable and leading corporate environment, and our design center hosts all silicon Hardware and Software development fields under one roof.Your ImpactDefine the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launchExecute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deploymentTranslate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.Clearly and intelligently communicate issue status to the customer and internal (including executive) teamsWork closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations and keep the scope of the projects on track to successful executionEffectively organize and lead complex technical engineering-to-engineering discussionsCorrectly represent the urgency of issues and raise them (internally and/or externally) as appropriateRegularly communicate program status and key issues to managementDevelop a close working relationship with customer development teams and use creativity to find solutions to their issuesMinimum Requirements10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives.Deep technical expertise in cloud development, deployment, or OEM environments.Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers.Hands-on experience working across the full product stack—including Software, ASIC, and Hardware—with a focus on managing end-to-end customer deliveries.Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams.Advanced problem-solving, negotiation, and organizational skills to manage complex dependencies and project risks.Ability to translate complex technical requirements into actionable, high-impact roadmaps for both engineering teams and external partners.Preferred RequirementsStrong technical background in system, HW, and SW qualification for AI infrastructure, cloud/DC environments, or networking ASICs.Strategic mindset: ability to navigate complex organizational environments, identify cross-functional connections, and adapt to shifting circumstances.Proven comfort with high levels of ambiguity and the ability to thrive in rapidly evolving technical landscapes.Exceptional cross-boundary collaboration skills, with a track record of importing and exporting talent and ideas to achieve broader organizational goals.Excellent written and verbal communication skills that drive executive-level impact and clarity at scale.Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $233,900.00 to $330,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by CiscoNon-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employeesExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the nextAdditional paid time away may be requested to deal with critical or emergency issues for family membersOptional 10 paid days per full calendar year to volunteerFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; andOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.The applicable full salary ranges for this position, by specific state, are listed below:New York City Metro Area:$233,900.00 - $380,000.00Non-Metro New York state & Washington state:$220,900.00 - $344,300.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.Job SummaryJob number: 2021896Profession: Product and Engineering