Program Quality Manager

PQ ManagerThe PQ Manager does not manage a product, a platform, or a technology team. They manage how the JX organization operates as a program. This role is about enabling structure, consistency, visibility, governance, and performance discipline across all of JX.What This Role Is:A program management and operating model leadership roleResponsible for building the JX operating model from scratchA coach and facilitator — enabling JX teams to work better, not directing their technical workThe steward of JX performance visibility, governance routines, and deliverable accountabilityA cross-functional coordinator who influences without line authority over the teams servedA workforce management coordinator ensuring JX staff fulfill performance review and training obligationsWhat This Role Is Not:A technology role — the PQ Manager does not drive or evaluate technology decisionsAn audit or compliance enforcement role — PQ Manager supports audits but does not police teamsA product management role — PQ Manager does not own a product roadmap or delivery pipelineA role requiring pension administration expertiseA role where the manager has direct authority over the JX teams they serveTechnology — What Is and Is Not Required:Not Required:Pension or retirement administration experienceProduct management or technology delivery depthEngineering or architecture knowledgeDirect ownership of technology decisionsTech literacy to follow basic technology conversationsRequired:Understanding that technology underpins all JX workAbility to engage with technical teams without directing their choicesImportant distinction: Do not penalize technology familiarity. Penalize technology-first framing when program management competency is thin. A candidate who understands technology but leads from a program management orientation is a stronger fit than a candidate with no technology exposure.Preferred adjacent backgrounds (bonus, not required):PMO leadership or governance functionsOperations or service delivery managementWorkforce management or organizational developmentBusiness process improvement or organizational effectivenessInternal controls or audit support as a collaboratorQuality management in a non-enforcement context