MHC Community Manager

Job Title MHC Community Manager II (over 400 units) Classification Exempt Location Onsite Position Brief The MHC Manager II oversees the daily operations of 5 communities (over 400 units), including onsite apartment and home rentals. Responsibilities Core Responsibility: Manage the activities of the entire on‑site staff and coordinate resources to effectively accomplish financial and operational objectives set forth by Westland Real Estate Best Practices. Staff Oversight: Manage the activities of the entire on‑site staff for communities exceeding 400 units. Goal Setting: Set team and individual performance goals (weekly, monthly, and annual) and conduct meetings to provide support to accomplish these goals. Performance Management: Supervise and motivate team members; provide ongoing feedback, evaluations, and facilitate performance management. Training & Standards: Provide instructions on procedures, guidelines, and safety standards. Safety Compliance: Responsible for team safety training and ensuring completion of required monthly safety training per Cal/OSHA standards. Administration: Manage team timekeeping; review, correct, and approve time. Ensure all non‑exempt staff take California‑mandated meal and rest breaks. Financial Objectives: Set market rents (considering local rent control if applicable), formulate annual budgets, and analyze variances. Record Keeping: Maintain accurate records of all community transactions, including rent rolls, delinquency reports, and move‑in/move‑out data. Rent Collection: Oversee the collection of rent in a timely manner according to business standards. Vendor Management: Work independently on contracts with vendors and contractors; approve large‑scale deals and monitor work. External Coordination: Work independently with government agencies (HCD) and cities regarding permits, inspections, and correspondence. Home Sales: Conduct sales of new and used Manufactured Homes and RVs via the affiliated dealership, Willow Tree. Occupancy Management: Oversee leasing activities to achieve occupancy standards and maintain a high quantity of market‑ready homes. Leasing & Ads: Advertise available units via digital and print media and plan events to generate traffic. Prospect Processing: Manage prospect screening and assess rental rates while adhering to California Fair Housing rental criteria. Marketing Strategy: Communicate with the Marketing Department to ensure all advertising adheres to branding guidelines. Resident Relations: Encourage positive resident relations and plan resident appreciation activities. Work Order Oversight: Oversee maintenance and repairs, including managing inventory and preventing the aging of work orders. Facilities App Management: Meet with the Maintenance Supervisor daily to discuss schedules and monitor usage trends. Community Inspections: Physically walk and inspect the community and vacant units regularly for utility safety (Gas, Electric, Water, Fire Hydrants) and Title 25 (HCD) compliance. Legal Action: Generate and process legal notices (e.g., 3‑day/60‑day notices) in accordance with the California Mobilehome Residency Law (MRL) and Westland guidelines. Risk Management: Report all liability and community incidents to the Asset Manager immediately. Qualifications Experience: 5–7 years of experience in customer service, preferably in Property Management and Maintenance. Software Proficiency: Proficiency in Google Suite, Adobe, and Entrata or similar cloud‑based Property Management software. Communication: Excellent written and verbal communication skills; Bi‑lingual (English and Spanish) required. Licensing: Must possess or obtain a California Salesperson's License for MH Sales within 90 days. Certification: Must obtain California SB 869 Park Manager Certification within 1 year of hire. Education: High School Diploma or equivalent required; Associate Degree or real estate education preferred. Physical Demands: Ability to physically walk and inspect a 400+ unit community on a regular basis. #J-18808-Ljbffr Westland Real Estate Group