Customs Import Specialist IV - Des Plaines, IL

Customs Import Specialist IV - Des Plaines, IL CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. Pay Range: $23.66 - $29.57 Hours: Tuesday-Saturday 9:30-5:30 pm Your Role Are you known for exceptional expertise in supply chain operations? Are you passionate about leading and sharing your knowledge with others? If so, we have an opportunity that would allow you to provide a leadership role and contribute to delivering superior supply chain services. What You’ll Do Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs. Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs. Work with supervisors and trainers to ensure staff are trained, provide assistance and feedback, and complete appropriate forms or documents when required. Prioritize and assign work and provide work direction. Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements. Identify and provide services or assist others that require specialized or expedited handling. Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations. Run, analyze, and summarize more complex operational reports and details; present information to co‑workers or supervisors as needed. Prepare information required for quotes or address potential services; provide more complex quotes. Communicate with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on specialized to sensitive needs. Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items. What We’re Looking For High School graduate or GED; Associate’s Degree or equivalent combination of work experience, preferred. Five years of specialized logistics or related operations support experience. Intermediate proficiency in Microsoft Office, Internet, web‑based and job‑specific software applications. Leverages databases and systems to review and verify logistics and transportation information. Capable of preparing complex quotes and service details. Ability to track and trace complex and sensitive shipments or product. Capability to serve as a lead to staff, including prioritizing and assigning work. Ability to identify and resolve potential operational delays. Ability to address and resolve expedited handling or service needs. Specialized knowledge of operational and support principles and practices in related supply chain environments. What We Have to Offer We offer a benefits package focused on wellbeing that includes competitive Paid Time Off, 401(k) with company match, health insurance, dental and vision coverage, prescription coverage, life insurance, accident insurance, short‑ and long‑term disability, employee assistance plan, voluntary benefits such as additional life insurance, AD&D coverage, critical illness, identity theft and legal plan, and a tuition reimbursement program. About Tomorrow This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in, or craft your own path. Join CEVA for a challenging and rewarding career. CEVA Logistics is proud to be an equal‑opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. #J-18808-Ljbffr