Front Desk/Customer Service Representative (Part-Time Substitute/On-Call)

Job Description

Job Description

The Rose Bowl Aquatics Center (RBAC) is seeking friendly, dependable, and customer-focused individuals to join our Front Desk Customer Service team. This is an excellent entry-level opportunity for someone who enjoys working with people in a fast-paced environment.

This is a part-time substitute/on-call position , with hours scheduled only as needed to provide coverage for employee absences, vacations, and special events. Hours are not guaranteed and will vary based on operational needs.

Essential Duties & Responsibilities

• Welcome and assist guests in person, over the phone, and via email.
• Register customers for programs, memberships, and special events.
• Assess customer needs and provide accurate information regarding programs, schedules, and facility policies.
• Process payments, including cash, checks, and credit card transactions.
• Maintain and balance an assigned cash drawer.
• Check guests into the facility and assist with membership services.
• Answer general questions and resolve customer concerns in a professional and courteous manner.
• Maintain a clean, organized, and welcoming front desk area.
• Perform other customer service and administrative duties as assigned.

Schedule

• Part-time substitute/on-call position.
• Scheduled only as needed for shift coverage and special events.
• Availability on evenings, weekends, and holidays is required.
• Employees should be available to work a minimum of approximately 12 hours per week when scheduled, though hours are not guaranteed.

Compensation & Benefits

• Starting Pay : $18.57–$19.00 per hour, depending on qualifications and experience.
• Part-time, non-benefited substitute position.
• Eligible for legally required benefits in accordance with RBAC policies.