Help Desk/Desktop Support Analyst

Job Description

Job Description

Robert Half is seeking an Help Desk Technician to support a client in the social services industry in Spokane, Washington. This role will provide hands-on technical support to internal users and contractors, manage incoming help desk requests, deploy and configure devices, and deliver responsive, white-glove IT support. The ideal candidate has strong experience with Windows environments, Microsoft Intune, Active Directory/Entra ID, Microsoft 365, and device management.

Location: 100% Onsite – Spokane, WA

Pay Rate: $27–$32/hour

Schedule: Monday-Friday; 37.5 hours/week

Duration: 3-month contract, with potential to extend/convert

Responsibilities

• Provide day-to-day technical support for internal employees and contractors across Windows and mobile environments.
• Manage the Zendesk ticket queue , including triaging, troubleshooting, documenting, resolving, and escalating technical issues as needed.
• Support approximately 20–30 tickets per day while helping maintain established service-level and ticket queue goals.
• Administer user accounts, access, permissions, and related requests through Active Directory/Entra ID and Microsoft 365 .
• Configure, deploy, and troubleshoot computers and mobile devices using Microsoft Intune and MDM tools .
• Assist contractors and users with obtaining appropriate access to required systems and applications.
• Maintain accurate device inventory and support IT asset management and equipment lifecycle activities.
• Provide hands-on onsite support through regular walk-arounds, proactively identifying and resolving end-user technology issues.
• Troubleshoot Windows and iOS devices, Microsoft 365 applications, connectivity issues, and other common end-user technology problems.
• Assist with Zoom and Microsoft Teams support, including conference room technology such as Meeting Owl and Neat Bar .
• Support ongoing IT initiatives and projects within established security and network environments.

• 3+ years of hands-on IT, help desk, desktop support, or technical support experience.
• Strong experience supporting Windows OS .
• Hands-on experience with Microsoft Intune for device deployment and management.
• Experience administering Active Directory and/or Microsoft Entra ID .
• Experience supporting Microsoft 365 applications and users.
• Experience working with Mobile Device Management (MDM) solutions.
• Experience with user account administration, permissions, device deployment, and end-user troubleshooting.
• Experience working within a ticketing environment such as Zendesk .
• Ability to provide hands-on, onsite technical support in a fast-paced environment.

Nice-to-Have Experience

• Experience supporting iOS devices .
• Audio/Visual support experience with Zoom and Microsoft Teams .
• Experience deploying or supporting conference room technology, including Meeting Owl and Neat Bar .