Help Desk Technician L1 - MSP

Compensation: $40,000-$55,000 base + bonus Schedule: Hybrid - 4 days onsite / 1 day remote Employment: Full-Time, Direct Hire Overview A fast-growing Managed Service Provider in Northern New Jersey is seeking a Help Desk Technician L1 to join its expanding Service Desk team. The company supports mid-sized businesses throughout New York City and Northern New Jersey and has experienced significant year-over-year growth. This is an excellent opportunity for an early-career IT professional who already has a solid technical foundation and wants a structured path into Level 2 engineering. The company provides formal onboarding, senior-engineer mentorship, certification support, and increasing technical responsibility as you progress. Responsibilities Serve as the first point of contact for client support requests via phone and email. Troubleshoot and resolve workstation, login, password, MFA, and common application issues. Manage basic user administration within Active Directory and Entra ID. Support Microsoft 365, including permissions, licensing, and distribution lists. Perform workstation deployments, configurations, and troubleshooting. Troubleshoot Microsoft Office, Adobe, and other common business applications. Configure and troubleshoot network printers, including scan-to-email and scan-to-folder. Troubleshoot basic Wi-Fi, DNS, DHCP, and network connectivity issues. Utilize PSA and RMM platforms to manage tickets, monitor alerts, and support client devices. Use Microsoft Intune to review devices, run scripts, and check compliance. Maintain accurate ticket notes and technical documentation. Properly elevate advanced networking, server, security, and infrastructure issues to L2/L3 engineers. Work toward independently managing approximately 8-12+ tickets per day after completing the initial training period. Qualifications 1-2+ years of IT support experience preferred. MSP or fast-paced corporate Help Desk experience strongly preferred. Hands-on experience with Microsoft 365 and Active Directory. Familiarity with Entra ID and Group Policy. Basic Windows Server support experience. Experience with workstation deployments and rollouts. Foundational networking knowledge, including DNS, DHCP, SMB, and basic connectivity troubleshooting. Exposure to PSA, RMM, and/or Intune platforms is a plus. Strong troubleshooting and problem-solving ability. Strong organizational, documentation, and time-management skills. Ability to take ownership of issues and work effectively within a team. High school diploma or higher. Certifications are not required. 90-Day Ramp-Up Weeks 1-4: Structured technical training, shadowing senior engineers, and learning client environments and internal processes. Week 6+: Begin independently owning the support queue, handling approximately 8-12+ tickets per day while continuing to receive mentorship and escalation support from L2/L3 engineers. #J-18808-Ljbffr Bowman Williams