Mobile Service Coordinator/Service Advisor

$20 - $23 per hour

Malloy Ford

Mobile Service Coordinator/Service Advisor

Malloy Ford of Alexandria is looking for a reliable, customer-focused Mobile Service Coordinator/Service Advisor to join our team. In this role, you'll schedule and manage off-site service appointments and act as the main contact between customers and our technician. You'll help ensure each service visit—whether at a home, business, or fleet location—runs smoothly and professionally.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Mobile Service Coordinator Benefits:

Competitive compensation: $20-$23 starting hourly rate, plus bonus
Health, Medical and Dental insurance
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule

Mobile Service Coordinator Responsibilities:

Act as the main contact for all mobile service customers
Efficiently schedule and manage mobile service appointments
Perform vehicle walkarounds and intake at customer locations as needed
Clearly explain service needs, costs, and next steps to customers
Record concerns, review work orders, and get approvals for extra work
Follow up with customers after service is completed
Help manage mobile service van inventory and readiness
Coordinate closely with technicians and service team for smooth operations
Promote dealership services and build strong customer relationships

Mobile Service Coordinator Qualifications:

Experience as a service advisor or similar customer-facing automotive role preferred
Previous experience at an automotive dealership is preferred
Strong communication, time management, and organizational skills
Able to work independently with professionalism and accountability
Familiarity with dealership software (DMS or CRM) is a plus
Great Customer Satisfaction Index required
Valid driver's license and clean driving record required
Comfortable multitasking in a fast-paced environment
Positive, service-oriented attitude with a focus on customer satisfaction

We are an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. Discrimination of any kind is not tolerated, and we welcome applicants from all backgrounds to apply.

Apply

Vacancy posted 2 days ago

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