Client Care Coordinator
$16 - $18 per hourAssocia Northern California
Duties and Responsibilities:
- Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring all requests are followed through to completion.
- Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
- Apply conflict-resolution techniques to effectively address and resolve customer issues.
- Assess customer needs and translate them into appropriate solutions.
- Provide general office support by processing print jobs, scanning, faxing, and related tasks.
- Organize and prepare correspondence related to association business.
- Provide reception coverage as needed.
- Perform other duties as assigned.
- Customer-focused mindset with a strong commitment to delivering high-quality service.
- Ability to communicate clearly, professionally, and effectively via phone, email, and in person.
- Proficiency in operating general office equipment (e.g., copier, fax machine, phone systems).
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Strong attention to detail with excellent organizational and time-management skills.
- Ability to maintain confidentiality and exercise discretion in all duties and responsibilities.
- Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team.
- Ability to work effectively with others in person and in group settings.
- Strong ability to prioritize tasks, manage time, and meet deadlines.
- Ability to interpret verbal and written instructions at a proficient level
Vacancy posted 3 days ago
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