Bilingual Front Desk Coordinator

Bilingual Front Desk Coordinator

In this role, you will provide full-day coverage at CEDP's Colorado Springs office. This position serves as the first point of contact for clients accessing CEDP services and plays an essential role in creating a welcoming, safe, and trauma-informed experience for everyone who enters our office. This is an in-person, client-facing position with approximately 75% of the role focused on direct client interaction and about 25% focused on front office operations and administrative support.

Clients come to CEDP from a wide range of backgrounds and lived experiences and may be navigating significant stress, crisis, or trauma. The Front Desk Coordinator approaches each person with empathy and respect while also maintaining appropriate boundaries, following safety protocols, and applying de-escalation intervention for challenging situations.

In this role you will:

• Serve as the first point of contact for clients, visitors, and community members entering the office.
• Warmly greet clients and visitors and help create a welcoming, respectful, and trauma-informed environment.
• Conduct and log initial client intakes at CEDP's Colorado Springs office, and refer clients to the correct programs
• Conduct and accurately document in-person client intakes using tools such as the office tracker, sign-in sheets, HubSpot, and other internal systems.
• Use Slack and email for shift handoffs, updates, and internal communication.
• Stay informed on CEDP services to support accurate client referrals.
• Coordinate check disbursements following internal protocols.
• Use trauma-informed communication, active listening, boundary-setting, and de-escalation techniques to support clients while maintaining a safe environment
• Recognize situations that require additional support and appropriately escalate concerns to supervisors, safety personnel, other staff, or the Family Success Center
• Build understanding of resources in Colorado Springs and capture community needs that are not being met by resources
• Work directly in person with clients for program intake, this can include working community events, outside normal business hours - evenings and/or weekends, at various sites throughout El Paso County or at CEDP Offices.

Provide Office Operations & Administrative Support

• Ensure office and shared spaces are clean, stocked, and inviting.
• Restock office and supply areas; update inventory sheets and notify the Director of Safety of low supplies.
• Receive, sort, and distribute mail and packages.
• Prepare shared spaces for meetings, internal events, or programs.
• Support with data entry, email and Slack communication, and general administrative tasks.
• Monitor Slack channels for shift updates, check arrivals, and coverage needs.
• Assist with additional tasks as needed to ensure a positive client experience.
• Participate in CEDP's ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies

Position Requirements:

• 23 years of direct client-facing experience in a setting such as social work, case management, behavioral health, healthcare/hospital, community services, customer service, front desk/reception, or a related field
• Ability to work in-person in CEDP's CO Springs office Monday through Friday, 8:30am-4:30pm
• Bilingual fluency in English and Spanish (verbal) - required
• Demonstrated ability to interact respectfully and effectively with people from a wide range of backgrounds, identities, and lived experiences
• Demonstrated ability to apply trauma-informed and de-escalation principles when interacting with clients who may be experiencing emotional distress, crisis, trauma, or other challenging circumstances
• Ability to collaborate effectively with colleagues across departments and contribute to a team-oriented work environment
• Fantastic organizational skills and ability to self-manage and prioritize a complex workload with rapidly changing demands
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• High emotional intelligence and professionalism with a strong commitment to equity, inclusion, and public service
• Coordinators are expected to arrive on time, work independently, follow safety protocols, and maintain a welcoming, organized office space
• A self-starter, with proven ability to identify, propose, and implement process improvements
• Ability to develop, implement, and manage office standards and policies
• Familiarity with Excel, Word, Google Suite, slack and experience with CRM systems like HubSpot

Additional Details:

• Candidates must reside in Colorado, ideally within the greater Colorado Springs area.
• An hourly rate of $30.46, plus a $1,000 per year in-person pay differential
• Employees who utilize two languages or more at work are eligible for a $2,000 differential per year added to their pay listed above. Language assessment will be conducted by the organization as a requirement to receive the differential
• All employees are eligible for a technology stipend of $720 per year
• Applications will be reviewed on a rolling basis but must be received by Oct 16, 2026
• The estimated time to complete the recruitment process will be by Oct 27, 2026
• As in-person work is required, all employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.