RMA Admin

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. RMA Admin Contractor - 3rd Party Manual Labor USA Support Center, Union City, CA, US 4 days ago Requisition ID: 1016 Salary Range: $20.00 To $27.00 Hourly Responsibilities Respond to requests via incoming telephone calls and emails daily. Create Sales Orders for RMAs. Document RMAs by adding an RMA Note to the Sales Order and gather pertinent information about the issue(s). Set up Intercompany sales order for returns or repairs going to other Lanner entities. Create Non-Conformance Reports (NCRs) in the Lanner's automated order system. Provide customers with RMA numbers and instructions for returning products. Quarantine stock when necessary. Coordinate repairs and tested replacements with engineering and other business units. Prepare and email the daily RMA Summary. Monitor back orders and repair orders. Communicate with accounting, inventory control, shipping, carriers, engineering, business units, and entities to resolve issues and prevent re-occurrences. Proactively contact customers when a product recall is initiated. Maintain a safe and clean work area at all times. Work on special projects and performs other related duties as assigned. Require unpack and pack of RMA unit. (Unit may weigh around 20 lbs.) #J-18808-Ljbffr Lanner Electronics USA Inc