Program Director - Camp, Afterschool & Family Programming - New Tampa Family YMCA

Let the next step in your career be a footprint in the sands of sunny Tampa Bay, Florida.

Under the direction of the Executive Director the Program Director Family Programming, Afterschool, and Camp leads center staff in playing an integral role in attracting, engaging and retaining members. This position serves on the center management team, playing an integral role in membership acquisition, family engagement, afterschool and camp program quality, and retention. The position will provide supervision to programming staff, giving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member and participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth. Serves as Leader-on-Duty when immediate supervisor or center leadership is unavailable to provide solution-driven outcomes.

Critical areas of expertise include: leading others and working in teams, highly organized program management, delivering and managing programs focusing on quality, proven results in growth in programs, successfully overseeing part-time/full-time teams and interviewing, hiring and onboarding associates.

Qualifications

Education/Experience Required:

• Bachelor's degree or related field or equivalent experience preferred.
• Minimum of two (2) years of aquatic or similar with supervisor experience preferred.
• Experience as an aquatic faculty trainer (Youth Swim Lesson and/or Lifeguard instructor) preferred.
• Experience working in a Y (or similar) 1,500+ unit membership base organization supervising or serving in a leadership role preferred.
• Supervision of budget exceeding $500,000 preferred (or equivalent budgeting and/or goal achievement).
• Proven results in increasing program quality and growth through exceptional planning and organizational skills.
• Highly motivated with the ability to meet or exceed goals, cultivate and retain program participants.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Strategic planning and tactical execution experience that resulted in achievement of goals.
• Excellent personal computer skills and experience with standard business software.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Essential Functions

Program Quality and Growth

• Family Programming / Stay & Play Childcare
  • Provides direct leadership and supervision to the Family Activities Coordinator (where applicable) in creating fun, adventure-filled, memorable experiences that matter to members and their children.
  • Designs, operates, & supervises the Stay & Play center, all center family activities and classes, Parents' Night Out and other childcare events, birthday parties, and any other activities/events that benefit family membership in the Y.
  • Responsible for the center's family programming calendar and for making connection points with families to increase participation and drive a superior member experience.
• Afterschool Programming
  • Develop and maintains Before & Afterschool program budget for multiple (10+) sites. Monitors monthly progress/variance.
  • Develop and maintain regular communication and relationships with school principals and school representatives.
  • Actively participates in school parent/teacher organizations as well as one additional community organization.
  • Implement established Program Quality Standards and participate in the development of these standards.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Conduct regular site visits and inspections. Participate in site Financial Audit as needed.
  • Ensure compliance with all State and local agencies including licensing.
  • Attend all required departmental meetings including monthly Youth Development Operations Team meetings.
• Camp
  • Provides direct leadership and oversight to all summer and holiday camp program operations.
  • Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.
  Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.

Operations/Team Leadership

• Administrative - Manages daily business and administrative functions as it pertains to all assigned program areas.
  • Supervises/coaches team and ensures program operations align with member experience, member acquisition, and member administration goals.
  • Directly serves as ARC and YUSA Branch lead which includes, but not limited to: setting up classes, sending email communications and documentation.
  • Generates and/or analyzes membership, program enrollment, and revenue reports to monitor and report on achievement of membership goals, revenue maximization and expense management.
  • Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
• Strategic Planning - Develops strategies for short- and long-term needs of the program and effectively leads and manages a stable team toward established goals and objectives. Cultivates program knowledge base for all associates, stressing the importance of program planning, service excellence and community service.
  • Attends best practice sharing meetings with other program leaders across the Y as needed and throughout the industry.
  • Joins any required or encouraged professional groups to bring a strong reputation and knowledge base, representing our team as needed in national conferences, training and development opportunities.
  • Participates in successful annual giving campaign activities and provide leadership to a phase and enthustically execute activities for My Y Week.
• Team Leadership - Provides direct supervision and leadership while hiring, developing, motivating and retaining a committed team passionate about the YMCA’s mission, safety and service to members.
  • Provides direct supervision to all direct reports and develops and monitors staff member development plans and training opportunities that promote career growth within the Y.
  • Advocates for association-wide practices and is a source for innovative ways to grow the program membership experience, base, and practices.
  • Supervises and leads program teams to create and maintain meaningful and impactful relationships.
  • Manages associate schedules and payroll for department, ensuring efficient use of resources occurs within programs at all times.
  • Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
• Leader-on-Duty Shifts - Serves as Leader-on-Duty when immediate supervisor or center leadership is unavailable to provide solution-driven outcomes.
• Membership Engagement and Retention > Evaluates member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals to include but not limited to:
  • Analyzes data about member satisfaction (Listen 360) and interests to ensure connection to programs, services, and other members.
  • Collaborates regularly with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs.
  Implements relationship development strategies to increase membership engagement and retention.

Required Certifications

• Must obtain within 30 days of employment and then maintain current certifications in CPR PRO, First Aid, AED and Oxygen Administration.
• Maintain position-specific required certifications as stated in the training matrix.