Strategic Account Manager - Healthcare

Responsibilities Serving as the primary point of contact across multiple customer stakeholders and initiatives. Build trusted relationships across business‑line, operational, clinical, and executive stakeholders while developing a deep understanding of customer priorities, healthcare delivery environments, and internal dynamics. Map key stakeholders and influence networks across the organization, identifying decision‑makers, champions, and potential blockers. Develop a strong understanding of customer funding structures, timelines, initiatives, healthcare operating models, and internal decision processes to help move programs forward. Leverage knowledge of healthcare systems, hospital operations, and clinical workflows to serve as a trusted advisor and help customers identify, prioritize, and execute initiatives that drive operational and patient‑care outcomes. Work cross‑functionally with Sales, Flywheel, and Deployment teams to align internal efforts and deliver successful outcomes for the customer. Proactively manage expectations, resolve challenges, and keep complex initiatives moving forward in a fast‑paced environment. Identify and drive opportunities for account growth, including renewals, expansions, and new use cases. Act as the internal customer advocate within Cobot, ensuring the right teams and resources at Cobot are aligned to support long‑term success. Maintain a regular onsite presence at customer locations (MN, AZ, FL) to strengthen relationships, support ongoing initiatives, and build credibility with healthcare stakeholders. Requirements 5–10 years of experience in account management, enterprise customer success, consulting, or other customer‑facing roles. Strong understanding of healthcare systems, hospital operations, clinical workflows, and healthcare stakeholder environments. Experience managing complex enterprise healthcare relationships with multiple stakeholders and competing priorities, including operational leaders, clinical leaders, administrators, and executive sponsors. Strong relationship‑building skills and the ability to quickly establish trust with senior stakeholders. Ability to navigate large organizations, influence outcomes without direct authority, and drive progress in evolving, fast‑moving environments while managing multiple initiatives simultaneously. Strong organizational, oral, and written communication skills. Highly motivated teammate who enjoys working in a fast‑paced, collaborative, AND dynamic startup environment as part of a small team. Willing to travel 65% of the time unless based in Minneapolis. Must have and maintain US work authorization. #J-18808-Ljbffr