Assistant General Manager

SpringHill Suites-Annapls 189 Admiral Cochrane Dr Annapolis, MD 21401, USA Pay or shift range: $52,000 USD to $60,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job‑related reasons. Description The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front‑of‑house operations as needed. Responsibilities Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters, and phone calls in an attentive, efficient, and courteous manner. Follow up to ensure guest satisfaction. Maximize room revenue and occupancy by reviewing status daily. Analyze variances, monitor credit card reports, and maintain close observation of daily house count. Prepare team member schedules according to business forecast, payroll budget guidelines, and productivity requirements. Recruit team members with effective interviewing skills. Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming. Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings. Investigate, report and follow up on employee and guest accidents effectively. Benefits Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. They also offer a generous 401(k) retirement match. Paid Holidays and Paid Time Off are provided to support work‑life balance. Additional perks include access to our Employee Assistance Program and Fund. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Spring hill suite