Learning & Development Training Manager

Job Title Learning and Development Training Manager Reports To Director of Learning and Development Status Full-time, Exempt Location Little Tokyo Office and West Covina Hours of Operation Monday-Friday 9am-6pm, with occasional weekends Salary Range $75,000.00 - $88,000.00 annually (based on experience and qualifications) Are you passionate about giving back to your community and making a lasting difference in the lives of young people? Who We Are In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. As a progressive organization, Woodcraft has always been responsive to the evolving needs of the communities served, and is notably inclusive, youth-led, and rooted in the Woodcraft Way, a holistic framework that develops body, mind, spirit, and service. Continuously at the forefront of expanded learning opportunities, Woodcraft Rangers has a rich history of making a significant impact in the greater Los Angeles area, believing that all youth are innately good, deserve the opportunity to realize their full potential, and should be an active participant in defining their own path. What We Do Woodcraft Rangers provides TK-12 expanded learning programs, including before and after school, specialty enrichment, and summer learning. In the past few years, Woodcraft has expanded its menu of services beyond traditional afterschool programs and summer camps to include early learning, environmental and social justice, college access, and inclusion services for youth with intellectual and developmental disabilities. Additionally, we offer LifeCraft, a college and career advancement program to support the development of approximately 2,000 staff. Today, Woodcraft Rangers serves more than 30,000 youth ages 4 to 18 each year across 150 plus Title I schools in Los Angeles, San Bernardino, and Riverside counties, and continues to expand its reach. Ideal Candidate The ideal candidate is a highly organized, people-centered professional with a proven ability to design and deliver exceptional onboarding and training experiences. They bring demonstrated experience coordinating learning logistics, facilitating training sessions, and supporting the development of staff at all levels, ensuring every team member is equipped and confident from day one. They manage competing priorities with precision and poise, recognizing that operational excellence is the foundation of a high-performing Learning & Development function. They are equally comfortable leading a training session as they are stepping in wherever needed to ensure every detail is executed with care and intention. They communicate with clarity and professionalism across all levels of an organization, build collaborative relationships with ease, and take full ownership of the training experience from initial coordination through facilitation and follow through. Above all, they are driven by mission-centered work and understand that thoughtfully executed learning experiences have the power to elevate both employees and the communities they serve. Why Work for Woodcraft Rangers Competitive salary – $75,000.00-$88,000.00/annually Paid vacation & sick time – generous time off to recharge LifeCraft program – free college & career advancement for all staff Upward mobility – promote-from-within culture Health, dental & vision – comprehensive benefits coverage 403(b) retirement plan – invest in your future Pet insurance – because your whole family matters Mission-driven work – impact 30,000 + young people annually Role Overview The Learning and Development training manager leads and oversees a team of Learning and development specialists ensuring the consistent and high quality delivery of the New Employee Welcome Series and all onboarding programs across the organization. This position is responsible for supervising day to day team operations, driving continuous improvement of onboarding processes, and serving as the primary bridge between the Employee Experience team and Human Resources, Learning & Development, and Program departments. The Onboarding Training Manager ensures that new hire onboarding is not only operationally seamless but intentionally designed to reflect Woodcraft Rangers' mission, values, and commitment to building a strong and connected workforce. Responsibilities Team Leadership Supervise, coach, and develop a team of Employee Experience staff, fostering a collaborative, high-performing, and mission-aligned team culture Set clear performance expectations, conduct regular one-on-ones, and deliver timely performance evaluations for all direct reports Delegate responsibilities across the team to ensure balanced workloads and efficient operations Identify professional development opportunities and support the growth of each team member Address and resolve personnel concerns, performance issues, and conflicts in partnership with Human Resources New Employee Welcome Session Oversight Oversee the facilitation of weekly New Employee Welcome Sessions, ensuring consistent quality, engagement, and alignment with Woodcraft Rangers' mission and culture Review and approve all materials, logistics, and communications prepared by the team for New Employee Welcome Sessions Ensure the team effectively presents key organizational information, policies, and expectations to new hires Step into facilitate sessions as needed to model best practices and maintain program standards Cross-Departmental Communication & Collaboration Serve as the primary point of contact between the Employee Experience team and Human Resources, Learning & Development, hiring managers, and Program teams Build and maintain strong working relationships with departmental leaders to ensure onboarding is integrated, coordinated, and consistently supported across the organization Communicate team updates, program changes, and new hire progress to relevant stakeholders in a timely and proactive manner Represent the Employee Experience function in cross-functional meetings, planning sessions, and organizational initiatives Shadow Day & Site Management Oversight Oversee the identification and maintenance of model sites, ensuring quality and readiness for shadow day experiences Supervise the coordination of shadow day logistics, scheduling, and new hire assignments across the team Ensure accurate collection, verification, and processing of all shadow day paperwork and documentation Monitor the overall effectiveness of the shadow day program and recommend improvements as needed Learning Management & Portal Oversight (Absorb & Resource Portal) Oversee the team's management of online course assignments through Absorb, ensuring timely and accurate completion tracking for all new employees Ensure cycle planning progress is monitored through the Resource Portal and that the team supports timely completion of all Cycle Plans Establish standards for new hire support in navigating the Resource Portal and Absorb LMS, ensuring consistent and high-quality assistance across the team Other duties as assigned Qualifications / Skills Bachelor’s degree in human resources, Business Administration, Organizational Development, Communications, or a related field Minimum of 2 years of experience in Human Resources or Learning & Development or Training Facilitation, onboarding, preferably in a fast-paced, high-volume, or non-profit setting Strong understanding of onboarding best practices, HR compliance, and employment lifecycle processes Experience with LMS platforms (Absorb preferred), document management tools, and collaboration platforms (e.g., Microsoft Outlook, Microsoft Teams) Demonstrated ability to work cross-functionally with hiring managers, IT, and other departments to deliver a seamless onboarding experience Bilingual (English/Spanish) is a plus Physical Demands In compliance with the Americans with Disabilities Act (ADA), the following physical demands may be essential for the effective performance of this position. Reasonable accommodation will be considered to enable individuals with disabilities to perform these essential functions: Frequent standing is required during working hours The ability to travel across the Great Los Angeles area, using either a car or public transportation, is necessary several times a month Regular use of hands for various tasks, such as operating a computer and handling objects, is essential Must be able to occasionally lift/move up to 40 pounds Reasonable accommodation is available for individuals with disabilities Work Environment We are committed to fostering an inclusive work environment and will actively consider reasonable accommodations to enable individuals to effectively perform their roles. This position operates in environments typical of the following key aspects: Regular exposure to computer monitors during work The typical noise level of a standard work environment Stable internet access is required for effective work-from-home performance Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. #J-18808-Ljbffr Woodcraft Rangers