Sr Technical Project Manager - Infrastructure Platform

Sr Technical Project Manager – Infrastructure Platform

Location: Plano, Texas (Hybrid)

Duration: Contract Position

Note: We'd need someone serving at Trusted Advisor capacity with deeper AWS knowledge on services, security postures and network specific services such as WAF, CDN, DNS, etc.

Role Overview

We are seeking a highly skilled Senior Technical Project Manager to lead and coordinate a team of infrastructure platform project managers. This role demands strong technical acumen, exceptional cross-team collaboration skills, and deep experience with JIRA to drive delivery excellence across complex, multi-stream infrastructure initiatives.

You will be responsible for ensuring projects are delivered on time, within scope, and aligned to business priorities, while maintaining a high level of transparency, risk management, and stakeholder engagement.

Key Responsibilities

• Lead, mentor, and support infrastructure platform project managers, ensuring consistent delivery practices and quality standards.
• Drive delivery excellence across multiple concurrent projects with interdependencies.
• Act as escalation point and trusted advisor to app dev teams for issues, project risks, blockers, and cross-team conflicts.

Technical & Process Oversight

• Understand and guide discussions on infrastructure technologies (primarily AWS cloud including networking, compute, storage, monitoring, automation, and security).
• Collaborate with architecture, Information security, engineering, and operations teams including support groups to ensure solutions meet performance, security, and compliance requirements.
• Champion and implement best practices in agile, and DevOps-aligned delivery.

JIRA & Delivery Tooling

• Own and optimize JIRA workflows, dashboards, reporting, and automation for tracking project progress, dependencies, and risks.
• Provide actionable delivery insights to leadership using JIRA data and metrics.
• Train and guide team members in effective JIRA usage for project management.

Cross-Team Collaboration & Stakeholder Engagement

• Partner with engineering, product, operations, and business stakeholders to align priorities and resolve delivery challenges.
• Facilitate clear, timely communication across teams to ensure alignment on objectives, timelines, and deliverables.
• Drive coordination between global teams and time zones for seamless execution.

Qualifications & Experience Required :

• 10+ years of IT service delivery, program management, or infrastructure project management experience, with at least 3 years in a senior leadership role.
• Strong technical understanding of infrastructure platforms (AWS, networking, storage, monitoring, automation).
• Expert-level JIRA skills — including workflow customization, automation rules, advanced queries (JQL), and dashboard/report creation.
• Proven track record of managing large, complex, multi-team technical projects.
• Exceptional communication, facilitation, and conflict resolution skills.
• Experience working in fast-paced, matrixed, and global organizations.
• Prior experience in platform engineering or infrastructure operations would be desirable.

Success in this Role Will Look Like

• Seamless cross-team delivery coordination with minimal escalations.
• Consistent, transparent project tracking and reporting through JIRA.
• High team morale with project managers feeling supported and empowered.
• Strong partnerships between platform, engineering, product, and business stakeholders.
• Delivery outcomes that meet or exceed timelines, quality, and business expectations.
• Driving strategy-focused initiatives to elevate the client experience, ensuring solutions and processes align with client needs and expectations.