Customer Support/Front Desk - Rogue X (Administrative Support Assistant)

Customer Support/Front Desk Team Member

We are seeking friendly, detail-oriented Customer Support/Front Desk team members to help create a positive and seamless experience for guests. This role blends customer service with behind-the-scenes administrative support, including assisting customers in person, by phone, and online; helping with program registrations and facility reservations; processing refunds and transactions; and keeping customer information and reservation systems accurate and up to date.

The ideal candidate is coachable, computer savvy, and enjoys being part of a team. If you take pride in helping others, staying organized, and contributing to smooth daily operations in a busy recreation environment, we encourage you to apply.

Required Education and Experience:

• Graduation from high school or GED.
• Must be 18 years of age.
• One (1) or more years of customer service experience in an office setting.

Preferred Qualifications:

• The ability to follow verbal and written instruction.
• Excellent interpersonal, verbal and written communication skills.
• Basic math and cash handling skills.
• Ability to effectively use computer software, specifically Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.
• Ability to provide friendly customer service.
• Previous experience operating multiple phone lines.

Hours will vary based on operational needs and individual availability. Rogue X hours of operation: 6:00 AM - 8:30 PM, 7-days a week. This position will work up to 24 hours per week and requires evening and weekend availability.

Compensation & Information on Benefits

The anticipated hiring range for the Administrative Support Assistant position is $15.55 (first step) to $15.80 or $16.59 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Three steps are included in this salary range, allowing opportunity for annual movement through the steps.

INCLUDED BENEFITS:

• Paid sick leave - one (1) hour accrued for every 30 hours worked.
• Access to the City's fully equipped fitness center 24/7

Examples of Job Duties

Essential Functions of the Position:

• Responds to requests for information from the general public, internal departments, and employees, including calls, correspondences, department surveys, distributes mail and other clerical tasks.
• Assists customers with program registrations and facility reservations.
• Takes payments and processes refunds in accordance with the department's policies.
• Assists the customer service supervisor with various seasonal projects, events, and/or tasks.
• Must maintain confidentiality at all times.
• Effective and efficient use of office equipment, computers, and related software.

Other Functions of the Position:

• Upholds the values of the organization and has strong customer service orientation.
• Handles job stress and interact effectively with others in the workplace.
• Fosters an environment that embraces diversity, integrity, trust, and respect.
• Is an integral team player, which involves flexibility, cooperation, and communication.
• Performs other related projects and duties as assigned.
• Demonstrates regular, reliable, and punctual attendance.

Competencies:

Active Listening - Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.

Customer Orientation - Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.

Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.

Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.

Technology Savvy - Effective performers use technology to be successful in their organizational role. They value technology and understand the necessity of leveraging it to stay productive and competitive. They are proactive in investigating and adopting new technologies to achieve competitive advantage.

Work Environment & Physical Demands: This position requires inside, office desk work that includes exposure to regular office noise and distractions, adequate lighting, and regulated HVAC systems in relation to temperature. This environment may also include interactions with the public. To perform this job successfully, an individual must be able to accomplish each of the essential job functions satisfactorily. This position involves extended periods of sitting and standing, with occasional walking, crouching, bending, stooping, twisting, turning, and balancing. The employee is regularly required to operate a variety of automated office machines which include a computer, printer, copy machine, calculator, telephone, etc.