Residential Service Technician I

Description

Responsible for diagnosing repairing and maintaining residential garage doors and opener systems. This role serves as the face of our company during service visits ensuring safe efficient and high-quality repairs that exceed customer expectations.

Job Duties (functions considered essential as defined by ADA)

• Diagnose and troubleshoot issues with garage doors openers springs cables rollers sensors remotes and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors openers and associated hardware to ensure safe and reliable operation
• Communicate clearly and professionally with homeowners to explain repair needs product options and service processes. Provide consultative product recommendations when appropriate.
• Maintain detailed and accurate records of all service and installation activities including parts used labor performed and completion status.
• Operate hand and power tools safely and efficiently while maintaining a clean and organized work area.
• Maintain an appropriate and well-organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations.
• Respond to emergency or on-call service requests on a rotating schedule (if applicable).
• Ensure all work complies with company quality standards manufacturer specifications local building codes and safety guidelines.
• Special assignments or tasks assigned to the employee by their supervisor as determined from timeto time at their sole and complete discretion.

Experience

A minimum of 1-2 years of experience in Garage Door Service is required.

Preferred Experience

Experience in Mechanical Trades preferred.

Education

A minimum of a High School Diploma or GED is required.

Required Skills

• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems openers and safety devices.
• Valid drivers License.

Work Conditions

• This position involves working at residential customer locations both indoors (garages) and outdoors in varying weather conditions including heat cold and rain.
• Technicians regularly perform physical tasks such as lifting and carrying equipment (up to 75 lbs) climbing ladders working overhead and using hand and power tools.
• Work may involve confined or awkward spaces especially in garages or attics where opener systems are mounted.
• Driving to multiple job sites throughout the day is required and a valid drivers license is required.
• Standard work hours are Monday through Friday with occasional evening weekend or emergency service calls based on customer needs.
• Personal protective equipment (PPE) including safety glasses hard hat and gloves must be worn as required.

Physical Requirements

• Ability to work in outside weather conditions
• Ability to lift up to 75 pounds.
• Repetitive standing lifting reaching bending climbing & kneeling
• Working on ladders at varying heights.

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor subject to reasonable accommodation. This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Required Experience:

IC