Intern | Information Technology

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. Job Title: Information Technology Intern Reporting to: Director of Information Technology Major Focus Provide hands‑on support to the Information Technology department by assisting with daily operational needs while gaining practical experience across IT systems, hardware, and end‑user support. Key Responsibilities Create, maintain, and update PC images for new hardware deployments. Set up and configure workstations and IT equipment for new employees. Troubleshoot and resolve PC, network connectivity, and network printer issues in collaboration with the IT team. Utilize ticketing systems to create, track, resolve, and appropriately elevate IT support tickets. Perform troubleshooting and support for Microsoft Office 365 applications. Repair and replace PC hardware components as needed. Assist with PC and user migrations to new tenants and domains, including coordination with IT team members. Major Challenges Simplifying processes while maintaining accuracy and consistency in IT programs. Understanding key stakeholders and achieving cross‑functional alignment on project plans and timelines. Effectively prioritizing competing responsibilities in a fast‑paced environment. Anticipating future IT needs and preparing solutions proactively. Expected Performance Outcomes A reliable system is in place to track, resolve, and appropriately expedite IT support tickets. All new employees and anticipated hires receive the necessary IT equipment in a timely manner to support seamless onboarding. Demonstrated ability to follow established IT processes while continuously improving efficiency and user experience. Required Experience / Education Education or coursework in a field related to Information Technology. Demonstrated exposure to or interest in project management concepts. Some experience with Active Directory Users and Computers, including unlocking accounts and updating user information. Exposure to or interest in artificial intelligence solutions, tools, or models is a plus. Technical Knowledge & Skills Basic project management skills. Strong computer literacy, including proficiency with Microsoft Excel and word processing tools. Working knowledge of PC hardware and troubleshooting techniques. Strong written and verbal communication skills. Selection Criteria / Personal Attributes Goal‑driven and results‑oriented. Strong problem‑solving skills with a persistent, solutions‑focused mindset. Self‑motivated and eager to learn. Collaborative team player. Well‑organized with strong attention to detail. Able to manage multiple tasks and adapt to changing priorities. Total Rewards The starting compensation for this position is $25.00 per hour. This position may be eligible for a performance‑based bonus plan. Benefits Package Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: Equal Opportunity Employer IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. #J-18808-Ljbffr Mott Corporation