Business Process Consultant, ServiceNow

Pioneer Management Consulting

Grow with us. Lead with us.

At Pioneer, you'll work directly with executive teams, solving complex problems and shaping strategies that reset what's possible. Sometimes the work is headline-worthy. Sometimes it's foundational. But every project earns trust and earns us the right to take on more. You'll get the kind of access, challenge, and growth found at big firms while helping build a company that's scaling fast and guided by what we value.

If you're looking for meaning, momentum, and a seat at the table, you're in the right place.

At Pioneer Management Consulting, we believe people are at the heart of every successful transformation. We started Pioneer in 2009 with a simple idea: create jobs people love, serve companies we admire, and fund start-ups that are driving innovative good in the world. Built on our three core values; Humble, Hungry, Connected, we deliver world-class consulting with small-town heart and hustle. We are an elite team of problem solvers who unabashedly love business.

We partner with clients to solve critical business challenges while fostering environments where individuals and teams can thrive. Team Pioneer brings curiosity, empathy, and expertise to every interaction, ensuring that change is not only implemented but embraced. When you join Pioneer, you become part of a collaborative, supportive community dedicated to making a real difference. We're a team of moms, dads, coaches, explorers, and creators who do meaningful work together.

Servicenow Business Process Consultant

As a ServiceNow Business Process Consultant, you will play a critical role in helping clients transform their HR service delivery processes by leveraging the power of the ServiceNow HRSD platform. You are a skilled facilitator and problem solver who excels at bridging the gap between business needs and technical solutions. In this role, you will partner closely with clients and internal stakeholders to analyze requirements, design workflows, and implement process improvements that maximize the value of ServiceNow.

Responsibilities:

• Collaborate with clients and internal stakeholders to gather, analyze, and document HR service delivery requirements, translating them into functional specifications for ServiceNow HRSD implementations.
• Lead workshops and training sessions to support user adoption and maximize the value of ServiceNow HRSD capabilities.
• Partner with cross-functional teams to identify and implement process improvements and automation opportunities.
• Maintain accurate documentation for system configurations, business processes, and change management activities.
• Adhere to story writing standards and acceptance criteria best practices.
• Act with integrity, professionalism, and personal responsibility to uphold a respectful and collaborative work environment.