ServiceNow Architect
Dawar Consulting
Job Description
This is a remote position. We are seeking an experienced ServiceNow Architect - 100% Remote to lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams-including an India-based development team. This role requires strong cross-functional expertise across Legal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM/CRM, and AI/GenAI . Duration: Contract To Hire Key Responsibilities Client Engagement & Requirements
ServiceNow, HRSD, LSD
This is a remote position. We are seeking an experienced ServiceNow Architect - 100% Remote to lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams-including an India-based development team. This role requires strong cross-functional expertise across Legal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM/CRM, and AI/GenAI . Duration: Contract To Hire Key Responsibilities Client Engagement & Requirements
- Lead discovery workshops, stakeholder interviews, and process deep-dives.
- Document business requirements, process flows, technical specs, and user stories.
- Translate functional needs into clear, actionable ServiceNow technical requirements.
- Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI.
- Develop workflow logic, data models, integration patterns, and system architecture.
- Ensure alignment with ServiceNow best practices and performance guardrails.
- Lead multiple concurrent ServiceNow implementations end-to-end.
- Partner with offshore/India-based teams to communicate requirements and provide technical governance.
- Oversee sprint planning, backlog refinement, estimates, and delivery timelines.
- Establish architectural standards and reusable solution patterns.
- Conduct design reviews, code reviews, and solution validation.
- Drive risk mitigation and troubleshoot complex platform issues.
- Act as a trusted technical advisor to business and IT leaders.
- Present roadmaps, designs, and technical recommendations confidently.
- Collaborate effectively with C-level leaders, process owners, and global teams.
- ServiceNow Certified System Administrator (CSA).
- One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).
- 5+ years designing and implementing enterprise-level ServiceNow solutions.
- Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models.
- Proven experience leading workshops and offshore/global delivery teams.
- Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU.
- Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops.
- Familiarity with CSDM and CMDB for HR, Legal, and CSM.
ServiceNow, HRSD, LSD
Vacancy posted 4 days ago
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