ServiceNow Architect

Dawar Consulting

Job Description
This is a remote position.

We are seeking an experienced ServiceNow Architect - 100% Remote to lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams-including an India-based development team. This role requires strong cross-functional expertise across Legal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM/CRM, and AI/GenAI .

Duration: Contract To Hire

Key Responsibilities

Client Engagement & Requirements

Lead discovery workshops, stakeholder interviews, and process deep-dives.
Document business requirements, process flows, technical specs, and user stories.
Translate functional needs into clear, actionable ServiceNow technical requirements.

Solution Architecture

Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI.
Develop workflow logic, data models, integration patterns, and system architecture.
Ensure alignment with ServiceNow best practices and performance guardrails.

Project Leadership & Delivery

Lead multiple concurrent ServiceNow implementations end-to-end.
Partner with offshore/India-based teams to communicate requirements and provide technical governance.
Oversee sprint planning, backlog refinement, estimates, and delivery timelines.

Governance & Quality Assurance

Establish architectural standards and reusable solution patterns.
Conduct design reviews, code reviews, and solution validation.
Drive risk mitigation and troubleshoot complex platform issues.

Stakeholder Management

Act as a trusted technical advisor to business and IT leaders.
Present roadmaps, designs, and technical recommendations confidently.
Collaborate effectively with C-level leaders, process owners, and global teams.

Qualifications

Required

ServiceNow Certified System Administrator (CSA).
One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).
5+ years designing and implementing enterprise-level ServiceNow solutions.
Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models.
Proven experience leading workshops and offshore/global delivery teams.

Nice to Have

Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU.
Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops.
Familiarity with CSDM and CMDB for HR, Legal, and CSM.

Please respond with your updated resume and contact information to View email address on click.appcast.io.

Best Regards,

DAWAR CONSULTING, INC.

Skill Set
ServiceNow, HRSD, LSD

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Vacancy posted 14 days ago

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