Intake Specialist

Job Description

Job Description

Do you love talking on the phone? Do you have a passion for helping people? Is great customer service a passion? Final question...Do you thrive in a collaborative team environment and love contributing to the team's success? You MAY be a fit for our team at Greenberg Gross!Who are we? Greenberg Gross LLP is a high-stakes trial firm tackling some of society's most critical issues. We are growing rapidly and looking for team members who want to help us build our future.We currently have an opening for an Intake Specialist in our Sacramento office. Essential Duties And ResponsibilitiesConnect with potential clients via calls, texts, and emails.Take accurate, detailed notes, with the ability to organize the notes into a complete summary.Handle calls with genuine empathy and compassion.Organize and maintain notes using CRM software.Perform other duties and responsibilities as assigned.Knowledge, Skills And ExperienceMinimum 2 years customer service experience required. Professional communication skills.Call center, high-volume phone, or legal intake experience is preferred. Experience working with CRM or case management software is a plus.  Strong attention to detail and ability to multi-task.Great people skills are necessary.Bilingual in Spanish is a plus. Tech savvy.Ability to work independently as well as in a team environment.Ability to work overtime and travel as needed is also required.Job Type: Full- timeBenefits:401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWe offer an excellent salary and benefits package. Response will be given to candidates who closely meet our qualifications. EOE M/F/D/V.No phone inquiries.No recruiters.