Assistant Spa Manager

Assistant Spa ManagerLuxury Hotel • Boston, Massachusetts • USD $76,000 - $82,000 per yearAbout The RoleWe are looking for an Assistant Spa Manager for a Forbes luxury hotel in Boston, Massachusetts. This is a support leadership role overseeing the day-to-day spa and wellness operation alongside the Spa Manager and Director of Spa and Wellness. The ideal candidate brings a genuine passion for wellness, a commitment to luxury guest experiences, and the leadership skills to develop a motivated, high-performing spa team.What You'll DoOversee daily spa operations across all areas, including front desk, treatment rooms, wellness and fitness facilities, locker rooms, relaxation lounge, and retailMonitor equipment functionality and cleanliness, coordinating with housekeeping and engineering to address issues promptlyManage administrative duties including requisitions, purchase orders, inventory control, and cost-effective use of spa productsInterview, train, and supervise spa employees, fostering a positive and motivated work environmentConduct performance evaluations, provide constructive feedback, and develop team members professionallyEnsure exceptional guest experiences by upholding luxury service standards and responding promptly to feedbackCoordinate group bookings and conduct spa tours for VIPs and meeting plannersManage retail operations including purchase orders, inventory, and product selection aligned with guest preferencesAnalyze retail sales trends and identify opportunities to grow revenueAssist in forecasting, budgeting, and tracking labour and expenses to maintain financial efficiencySupport the planning and execution of spa promotions, events, and local partnershipsPromote safety awareness and maintain a safe, hazard-free environment for guests and staffWhat You Bring2 to 4 years of supervisory or management experience in a spa, wellness club, or luxury hotel environmentA genuine passion for the health and wellness industry with strong knowledge of current trends, products, and technologyCommitment to luxury guest experiences and a drive to continuously elevate the guest journeyProven ability to motivate, inspire, and develop a spa teamExceptional organizational skills with the ability to prioritize in a fast-paced, dynamic environmentCreative, proactive, and solutions-focused approachProficient in hotel and spa software systemsSuperior communication skills in English; additional languages are a strong assetForbes experience is a strong advantageDegree in hospitality management, wellness, or a related field preferred; equivalent experience consideredWhat's OfferedUSD $76,000 - $82,000 per yearComprehensive benefits packageLearning, development, and career growth opportunitiesDiscounted stays at partner luxury hotel properties worldwide